📝 Overview
If you have an active pass associated with an eligible booking, you will be prompted to apply it directly at checkout in the Customer Portal. Passes can cover part or all of the booking cost, depending on the pass value and remaining uses.
🔔 New to Online Booking in the Customer Portal? See how customers search for availability, select a time slot, and proceed to checkout.
🛠️ Setup
Passes must be set up in advance and linked to the correct products to appear at checkout. For reporting purposes, it is recommended to create a separate pass product that is distinct from the redeemable booking product. This helps ensure accurate tracking in the GL Report.
💡 Want to learn more about Passes? Review the Passes article for setup instructions and configuration details.
🎟️ Applying a Pass at Checkout
Once a booking has been added to the cart and the customer proceeds to checkout, any eligible passes tied to that booking will automatically appear as an option in the Cart Details section.
Click the arrow to learn how to apply a pass at checkout
Click the arrow to learn how to apply a pass at checkout
After adding your booking to the cart, proceed to Checkout.
In the Cart Details section, locate the pass prompt. It will display the pass name and remaining uses (e.g., Booking Pass (10 uses remaining)).
Select Apply to apply the pass to the booking.
Once applied, the pass discount will appear as a line item in the cart, and the Total Amount Due will update accordingly.
If the pass covers the full amount, the Total Amount Due will show $0.00. Select Checkout to complete the booking.