📝 Overview
Event reminders help keep customers informed about upcoming games, practices, and events. This article explains how event reminders work, how reminder timing and delivery are managed, and how to customize reminder email templates.
📍 Where to Manage Event Reminders
Click the arrow to learn where event reminder settings are managed
Click the arrow to learn where event reminder settings are managed
Event reminders are managed in multiple areas within Dash.
Company Settings control reminder timing and delivery
Email Templates control reminder email content
Event Type Management determines which reminder template is used for each event
🔔 How Event Reminders Work
Click the arrow to learn how event reminders are sent
Click the arrow to learn how event reminders are sent
Event reminders are automatically sent to customers before scheduled events such as games or practices.
Reminders can be sent by:
Email
Text message (if enabled and subscribed)
Reminder timing is based on your company-level settings and applies to all eligible events.
⚠️ SMS event reminders rely on mobile carrier email-to-SMS gateway support. Some carriers have discontinued or phased out this service, which may result in intermittent or failed reminder delivery.
Learn more about how SMS works and current carrier limitations.
⏰ Reminder Timing Settings
Click the arrow to learn how reminder timing and delivery works
Click the arrow to learn how reminder timing and delivery works
Reminder timing and delivery apply to all event reminders, including custom event reminders and game reminders. These settings are managed within the Customer Settings section at the bottom of the Company Settings page.
By default, Schedule Reminders are set to send 2 days prior to the event.
📧 Email Reminder Delivery
Sent to rostered players with a valid email address
Sent to family members directly linked to the player
Delivered by default 2 days prior to the event
Emails are sent automatically around 3:00 AM PST
📱 Text Message Reminder Delivery
Sent to customers who are subscribed to receive text messages
Require a mobile carrier to be selected on the customer profile
Delivered by default 2 days prior to the event
Text messages are sent automatically around 12:00 PM (noon)
🛠️ Adjusting Reminder Timing
To adjust reminder timing:
Navigate to Company Settings
Scroll to the bottom of the page to locate Customer Settings
Find the Schedule Reminders setting
Enter the number of days before the event reminders should be sent
Save your changes
🏟️ Game Reminders
Click the arrow to learn how game reminders are sent
Click the arrow to learn how game reminders are sent
Game reminders are a type of event reminder sent automatically for scheduled games. They follow the same company-level reminder timing and delivery settings as all other event reminders.
📧 Email Game Reminders
Sent to rostered players with a valid email address
Sent to family members directly linked to the player
📱 Text Message Game Reminders
Sent to customers who are subscribed to receive text messages
Require a mobile carrier to be selected on the customer profile
✉️ Customizing Event Reminder Templates
Click the arrow to learn how to customize reminder email templates
Click the arrow to learn how to customize reminder email templates
You can customize the email content used for event reminders by copying an existing reminder template or creating one from scratch.
Game reminder templates cannot be edited directly. To customize a game reminder, copy an existing game reminder template and assign the copied version to the appropriate event type.
To customize a reminder template:
Navigate to Email Templates
Copy one of the existing reminder templates, such as Default Game Reminder or Default Other Reminder, or create a new template
Edit the email content as needed
Use Template Variables to automatically insert event details
In the Template Variables dropdown, locate the Reminder section to view different variables that can be used.
Click the disk icon to save your changes
✍️ Preview mode note
Event reminder specific variables will not populate with customer or event data in preview mode. These values will populate correctly when the reminder is sent to customers.
🔗 Assigning Reminder Templates to Events
Click the arrow to learn how to assign reminder templates
Click the arrow to learn how to assign reminder templates
Once a reminder template is created, it must be assigned to an event type.
To assign a reminder template:
Navigate to Event Type Management
Select the event type you want to update
Locate the Reminder Email Template field
Choose your custom reminder template
Save your changes
The selected template will be used for all reminders sent for that event type.
💡 Pro Tips
⚠️ Days are adjustable, time is not - You can control how many days in advance reminders are sent, but the time of day emails and texts are delivered is system-controlled and cannot be changed.
🧠 Default templates must be copied - Default reminder templates cannot be edited. You must copy a default template before making any changes.
📌 Use Reminder Only variables - These variables ensure dates, times, and locations populate correctly when sent.
💬 Do not rely on preview mode - Preview mode does not reflect final event-specific values.
❓ Frequently Asked Questions (FAQs)
Find answers to common questions or additional details that may not be covered in the main instructions.
Click the arrow to view frequently asked questions
Click the arrow to view frequently asked questions
Can I customize text message reminders?
Click the arrow to see the answer
Click the arrow to see the answer
Text message reminder content cannot be customized. Only email reminder templates can be edited.
Why do event reminder variables not show in preview mode?
Click the arrow to see the answer
Click the arrow to see the answer
Event reminder variables populate when the email is sent to customers, not in preview mode.
Can reminder timing vary by event?
Click the arrow to see the answer
Click the arrow to see the answer
No. Reminder timing is set at the company level and applies to all event reminders.