What is Onboarding?
Our dedicated onboarding team guides you through the initial software setup, ensuring your database is ready for go-live. You’ll be assigned a trainer who will assist with your customized setup, answer your questions, and help you stay on track for your target launch date. See below for what to expect during onboarding.
What to Expect During Onboarding
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Scheduled training calls with your dedicated onboarding specialist to guide you through your account setup and answer your detailed questions
Action items set by your onboarding specialist for your team to complete between calls
E-learning - video tutorials for you to easily follow along with and progress your account setup and the action items set by your onboarding specialist
Full support from your onboarding specialist in between scheduled calls whenever you need it - we’re always here to help!
How to Contact the Onboarding Team
Customer Onboarding
Hours: 8AM-8PM EST Monday-Friday
Email: [email protected]
Get to Know the Team
Onboarding Member: | Hobbies & Interests: | Favorite Product Feature: |
Sandra WitkowskiTime Zone: Eastern | "I find fun in simple things. Cycling, kayaking, capturing moments through photography, and immersing myself in the truths of non-fiction." | "I love that we are web based so we're easily accessible and that we offer seasonal rental bookings." |
Chase Ludy Time Zone: Pacific | "My life is full of adventure— from playing and watching most sports to paddleboarding, camping, gaming, and diving into anime and D&D." | "Customer Search Email & Text gives great versatility for our customers." |
Zach SalgadoTime Zone: Pacific | "My life is a mix of adventure and fun—exploring new places and cuisines, watching movies, gaming with friends, and enjoying sports like soccer, snowboarding, bowling, and golf." | "Our scheduling and Drag n' Drop Calendar features. You can easily create a large booking series, edit pricing, times and many other attributes of your events in bulk Then can also simply drag n' drop a event to adjust any last minute changes!" |
Mari Uchida Time Zone: Pacific | "I thrive on creativity and fun—playing and coaching soccer, sketching vivid art, and spinning vinyl records. My jellyfish artwork often graces the background of my video calls." | "I love the team management feature in Dash! I have managed many teams at my local facility and it helps immensely with getting my teammates to pay their fees." |