📝 Overview
At DaySmart, we recognize the significance of being aware of the fees associated with your business transactions. It is important to have a clear understanding of terms like "Card Present" and "Card Not Present" transactions, as they can impact the costs you incur.
We aim to provide you with the knowledge and tools to easily identify and analyze these fees, ensuring you have a comprehensive view of your expenses and can make informed decisions for your business.
🚀Understand Your Rate Plan
Card Present
A card present transaction means a physical card or device is used directly at your payment terminal.
Inserting a card with an EMV chip
Swiping a card using its magnetic strip
Tapping a card or contactless device (such as Apple Pay or Google Pay) at the terminal
Basically, if the card or device is physically used at the payment location, it counts as a card present transaction!
Card Not Present
A card not present transaction means a payment is made without physically using a card at a terminal.
Manually entering card details.
Using a saved card on file
Recurring payments
Online transactions, including Apple Pay or Google Pay used digitally
If a card is not physically used at your credit card reader, it is classified as a Card not present transaction. These transactions typically incur a higher processing fee due to the increased difficulty in verifying that the cardholder approved the transaction, which raises the risk of fraud and chargebacks.
🔎Where to Download Statements
Statements are released on CardPointe on the 2nd of every month for the month prior. You can locate them on the Cardpointe Website.
Log in to CardPointe
Click Reporting
Select Statements
Download the month you'd like to view
Enable Statement Emails
Click the arrow to learn how to enable statement emails.
Click the arrow to learn how to enable statement emails.
Click Administration
Select users
Click on the name of the user; notifications are set per user.
Click email notifications
Scroll down until you see statements.
Once checked, click save at the bottom.
Understand Your Processing Fees
If you see IMPORTANT INFORMATION ABOUT YOUR ACCOUNT
This is notifying you of changes made to fees. Please read these messages to ensure you're up to date on any changes made.
After downloading the statement, scroll down to the blue fees section to find that month’s fees. Below is the breakdown of fees associated with DaySmart.
SWIPED DISCOUNT $XXX.XX AT .0XXX00 , XX TRANS AT .XX0000
NON SWIPED DISCOUNT $XXX.XX AT .0XXX00, XX TRANS AT .XX0000
$XXX.XX: The total amount of funding collected for the type
.0XXX00: Your rate, you can look at it more like X.XX%
XX TRANS: The number of transactions run
.XX0000: Base transaction fee for each transaction
Other Possible Fees
ACCOUNT MINIMUM FEE XX.XX MINIMUM LEVEL LESS X.XX
When signing up for the account, you agreed to make a certain amount in monthly processing fees. If you do not meet that amount, you will be charged a fee for the remaining balance.
ACCOUNT MINIMUM FEE XX.XX: This is the minimum you need to make in fees
MINIMUM LEVEL LESS X.XX: The amount in fees you made
AVS 950 CALL AUTHORIZATION FEE XX TRANSACTIONS AT 0.XX
The Authorization fee is required for card not present transactions, and some banks require it for card present transactions.
XX TRANSACTIONS: The number of transactions with this fee added
0.XX: Authorization fee per transaction
TERMINAL FEE
If you are renting a device or recently purchased a device outright, you will see a terminal fee on your statement. This fee is the total of all active devices on the account. Go to My Account, then Equipment to see your active devices.
DEBIT FEE ADJ/REV Non-Receipt of PCI Validation
PCI Compliance is required to be filed every year. If you are seeing this fee, you are non-compliant. This fee is non-refundable and will be removed once you are compliant.
📢 FAQ
Q: How do I log in to CardPointe?
Click the arrow to learn more.
Click the arrow to learn more.
You will need to start by opening any web browser and going to Cardpointe.com.
If you're having issues with the password, please choose "forgot password" while on the login page, and CardPointe will send a password reset email.
If you're unsure of your username or email on file, you can 💬 Contact Us for assistance. We will need to verify your account, and then we can provide you with the username on file.
💬 Contact Us
Can't log in to CardPointe or still have questions? Contact us through our live chat option at the bottom right of this article or email us at [email protected].