🚧 Beta Feature Alert
This feature is currently in beta testing and is not yet available to all Dash customers. Stay tuned for the full release!
📝 Overview
We’re excited to introduce enhancements to Online Booking designed to give your organization more flexibility and improve the member experience. Historically, all rental bookings were forced into a one-size-fits-all model—defaulting to a single “Rental” event type. This meant custom forms, setup/takedown times, and images were shared across all rentals, even when they should have differed.
With this update, you can now configure multiple event types per resource—each with its own booking settings. Whether you're managing birthday parties, field rentals, or batting cages, you'll be able to tailor the experience to the specific needs of each rental type.
🎯 Goal: To support individualized configuration per event type, improving member experience and increasing booking volume.
🔧 Pages Updated to Support This Feature
Several areas within Dash have been updated to support this functionality. Below are the system pages affected, along with links to their respective Help Center articles for detailed guidance.
Event Types
Click the arrow to learn how the Event Type page changed
Click the arrow to learn how the Event Type page changed
✅ New toggle: “Is rentable in member app”
❗ The built-in "Rental" type allows you to choose a display name to show on the Rental page in the Member app. It will default to "Rental" if left blank.
Resources
Click the arrow to learn how the Resource page changed
Click the arrow to learn how the Resource page changed
✅ Updated the "Settings" tab with:
Enable Online Bookings/Rentals toggle
Ability to select one or more Event Types
Ability to include an image of the Resource to display online
Resource Types
Click the arrow to learn more how the Resource Type page changed
Click the arrow to learn more how the Resource Type page changed
✅ Updated design, new column for associated Booking Option
🌐 What’s New in the Member App for Online Bookings?
Customers booking rentals online will now experience a more intuitive and tailored process. Key improvements include:
🔍 Improved Rental Search Experience
Click the arrow to learn more
Click the arrow to learn more
Start page defaults to the customers location, but they can always choose to see other locations or all locations
Customers only see Event Types available for each specified location
Filters are still accessible but no longer front and center
🖼 Event-Specific Images & Descriptions
Click the arrow to learn more
Click the arrow to learn more
Each Event Type can have it’s own image & description - this is the first thing your customer will see!
🧩 Multiple Event Types per Resource
Click the arrow to learn more
Click the arrow to learn more
Allows you to offer more than one Event Type (like birthday party & field rental) on the same resource
📝 Custom Forms Aligned with Event Type
Click the arrow to learn more
Click the arrow to learn more
Customers won’t have to answer irrelevant questions!
Birthday Party might ask about birthday child info or cake preference
Field Rental could ask about sport being played, or number of participants on the field
⚠️ Important Booking Limitation
At this time, customers cannot complete checkout if their cart contains multiple booking types—such as both a Request to Book and a Book-Only rental. To complete a booking, please ensure all items in the cart are the same type.
Right now, you can’t set up multiple booking options for the same resource. For example, if you want people to be able to book both a birthday party and a full field rental for the same field, you’ll need to create a duplicate “virtual” resource. This way, each event type can have its own booking option.