📝 Overview
Legal name
A business's legal name is the official, registered name used for taxes and legal documents. Every letter, punctuation, and space needs to match what is on the 147C or SS-4 for the business. Any differences in the legal name provided and the legal name on your documentation will cause verification issues.
Tax ID Number (TIN) / Employer Identification Number (EIN)
Having the correct tax ID on file is just as important as the correct legal name. This number is assigned by the IRS and used to identify your business for tax purposes.
⭐Before You Begin
Updating legal business information can only be completed by the business owner listed in CardPointe. If the business owner used their birth name when signing up for the card processing services and a nickname to create the CardPointe website login, there may be some issues with verifying the business owner. This can be updated in CardPointe by clicking on administration, then user, and clicking on the name of the user you need to update, if needed.
Ensure that you have the following information available:
The New Legal Name
The New Tax ID
Must be 10 characters including the dash.
One of the following to verify your new information:
W9 form
SS-4 IRS issuance letter
147C EIN Verification Letter
Most recent tax return
Current Tax ID associated with the merchant account
The last 4 digits of the account owner’s Social Security Number
The Merchant Account Owner's Legal Name
⛔ Warning
If the legal name or tax ID provided is incorrect, the business will not be able to be verified with the IRS records, which can cause issues with your tax filing and receiving payouts.
Unsure about your legal business information? Contact the IRS at 1-800-829-4933.
⚙️ Steps to Update Legal Business Information
Learn how to create a CardPointe support ticket to get your legal business information updated
🎬 Video walk-through
Click the arrow for a video that covers how to submit a Legal Name & Tax ID change ticket.
Click the arrow for a video that covers how to submit a Legal Name & Tax ID change ticket.
Log in to your CardPointe Merchant Portal
Navigate to the Support tab and click Create Ticket.
If you have multiple merchant locations, double check the correct location is selected. A legal/tax ID ticket must be created for each location you'd like to update the legal information for.
Select Legal/Tax ID from the Reason dropdown.
Enter the information that you need to update into the proper box.
Please be sure to attach one of the following to verify your new information:
W9 form
SS-4 IRS issuance letter
147C EIN Verification Letter
Most recent tax return
When finished, click Save to submit the ticket.
💡Pro Tip:
DaySmart recommends enabling notifications if you don't already have them enabled, as CardPointe will ask follow-up questions no matter the comments entered on the ticket. You will have 7 days to answer CardPointe when they ask for follow-up questions; otherwise, the ticket will be closed without being updated.
We’ve put together a helpful article that walks you through the easy steps to enable notifications on CardPointe.
➕ How to Update an Open Support Ticket
Cardpointe will ask you to choose from a list of reasons as to why the legal information is being updated. Depending on their verification check results, they may also ask for more documentation as well. Below are the steps on how to properly update the ticket with the requested information.
Log in to your CardPointe Merchant Portal
Navigate to the Support tab
There will be a list of tickets. If you're unsure of the ticket number, take a look at the status, reason, and created date to ensure you're editing a recent ticket.
The status should be open or pending
The reason should match Legal/Tax ID
If multiple tickets were made, use the date to ensure you're commenting on the most recent one
Click on the Ticket ID of the ticket you want to update
To add an Attachment
Scroll down a little bit and click the +add attachment button
locate the requested documents in your computer's files
Click the upload documents button to fully submit the doc to CardPointe
⚠️ Important
If you have added an attachment to the ticket, you will also need to comment stating that the documents were added. If you do not comment stating the documents were added, the ticket will not be put back in the queue and could be missed by CardPointe.
To add a comment
Scroll down to the bottom and click the Add Comment button
Type your message in the box. If CardPointe is asking you to pick the reason for your change, please only reply with one of the answers provided. If more information is given in the comment, it may cause further issues.
Click the add comment button on the left side to save your comment.
📢 FAQ
Q: Why is my new tax ID unable to be verified?
Click the arrow to learn more
Click the arrow to learn more
If the name of your business or tax ID was updated with the IRS within the last 3 months, or if you are a new business registering for the first time, the IRS might not have updated its database with your new details yet. On average, this takes the IRS 3–4 weeks.
If you still have issues, please contact us and let us know the information was issued in the last 3 months, so we can notify CardConnect.
💬 Contact Us
Questions or issues on updating legal business information with CardConnect? Contact us through our live chat option at the bottom right of this article or email us at ✉️ [email protected].