📝 Overview
Changing your bank account with CardPointe is a ticket away, and you can do it anytime for any reason. We’ve got you covered on the simple steps of how to do just that!
Before you begin, ensure that you have the following information available:
The old routing and account numbers
The new routing and account numbers
The full Tax ID associated with the merchant account
The last 4 digits of the account owner’s Social Security Number
The ticket should be completed by the owner listed in CardPointe to best ensure a smooth process. Bank change tickets may take up to 7-10 days to be completed by CardPointe due to the verification process.
After saving the ticket, CardPointe will start the verification process, and you might be asked for further information in the event that your information cannot be verified automatically. Here are some things you might be asked for, so you can be prepared
A Voided Check
Bank Letter
Bank Account Change Form with a Wet (handwritten/pen) Signature
Picture of the Owners' Valid ID
⚙️ Updating Bank Account Details
It is strongly suggested to attach one of the following documents for the new bank account using the add attachment button to your support ticket. This information can help to expedite the verification process if you already have it available.
Void Check
Click the arrow to learn more about void check requirements
Click the arrow to learn more about void check requirements
The void check should match the bank account you're looking to have the information updated to and your Legal Business Name or DBA on file, with the word void written across.
If you don't have checks for this account, please talk with your bank or request a bank letter
Bank Letter
Click the arrow to learn more about bank letter requirements
Click the arrow to learn more about bank letter requirements
A bank letter is an official document issued by your bank that provides essential information about your business's bank account.
How to Request a Bank Letter
In-person: The fastest way to obtain a bank letter is to visit your bank in person. This ensures you can verify that all necessary information is included in the letter and make any adjustments on the spot if needed.
By phone: You can also request a bank letter by calling your bank’s support line. In many cases, they will be able to email you the letter in PDF format, which you can then forward to your merchant services provider.
By email: Some banks may allow you to request a bank letter via email. However, it’s recommended to follow up with a phone call or in-person visit to confirm your request and receive verbal acknowledgment.
⚠️ Bank Letter must have the following information to process the request:
Bank letterhead
Legal Business Name or DBA
New routing & account number
Contact info for the bank representative
Signed & dated by the bank representative within the last 90 days
🚨 If you are expecting financial adjustments released funds these go to your withdrawal account. Please ensure to select the correct new account type (Deposit & Withdrawal or Withdrawal Only).
🎬 Want a video walk-through?
Click the arrow for a video that covers how to submit a bank account change ticket.
Click the arrow for a video that covers how to submit a bank account change ticket.
Log in to your CardPointe Merchant Portal
Navigate to the Support tab and click Create Ticket.
If you have multiple merchant locations, double check the correct location is selected. A bank account change ticket must be created for each location you'd like to update the bank account information for.
Select Bank Account Change from the Reason dropdown.
Enter the required information in the requested fields. Pretty much all of this information will come from the bank directly.
New Account Type
Deposit and withdraw - this means you want to have deposits go in and fees withdrawn from the new account information you're providing. This is the most common option and fully removes the old banking information.
Deposit only - this means only deposits will go to the new account information provided. Fee withdrawal will still pull from the current bank information on file.
Withdraw only - this means only withdrawals will go to the new account information provided. Deposits will still go to the current bank information on file.
You will be asked for a digital signature to confirm the information provided, and as an extra layer of verification.
When finished, click Save to submit the ticket.
📢 FAQ
Q: Will I get updates from CardPointe?
Click the arrow to learn more
Click the arrow to learn more
To ensure you don’t miss any important updates, we recommend enabling email notifications in your CardPointe account. This way, you'll be alerted as soon as CardPointe responds.
We’ve put together a helpful article that walks you through the easy steps to enable support ticket notification in cardpointe
💬 Contact Us
Questions or issues on updating your bank account with CardPointe? Contact us through our live chat option at the bottom right of this article or email us at [email protected].