Overview
Learn how to switch your company's Member App view to a the new and improved experience.
Changes in the Company Settings
Toggle on the new feature
Company Settings → Member app → Enable new Dash Member Experience
Logo
Ensure that the size of your logo matches the recommended size of the tooltip.
Brand Colors
You can customize the colors of the Member App to match your website for a more streamlined experience.
Hierarchy Change - Program Management
The Program Tree is no longer active in the new online experience. Instead customers are directed to a register page where they can view available "Programs" based on the age and gender parameters available for the registrant.
Credit Card Storage Option
You may now allow your customers to opt-out of storing CC information during checkout.
Drop-In Events
If Drop In events are toggled on, any “Per-Session/Day” seasons will appear in the Drop-In section online. You also have the ability to toggle that view “off” (Member App), and any per-session type of events will solely show on the register page.
Nonbinary Feature
There is now the ability to add a non-binary gender feature for customer account creation. A non-binary selection will allow that customer to register to any programming and does not restrict their program registration based on gender.
Company Settings → Member app → Enable Nonbinary Gender Options and Registration
Memberships, Passes & Gift Cards
Within the Integrations & Add-ons page, you can turn off Memberships, Passes and/or Gift Cards if your facility does not use any of this functionality. This will remove the options from showing on the online experience.
Program Changes
Hierarchy Change - Program Type
Global Search > Programs
Customized Program Types must be created in order to be displayed.
Default program types are no longer displayed.
Ensure that program types have “Online” toggled on.
For programs where teams will be registering please ensure that “Team Management” is toggled ON.
You can customize the program tile images to your company's branding for custom programs.
Here is how it will display online to your customers. Note - if you do not upload an image it will display the Dash logo on the program tile.
Season Changes
Ability to now create “Time of Year” as online customer filter.
Program Photos
You may add photos to be displayed under Season, Level, and Class settings.
Online Display
Online display will now be pulled from the “Level” description.
Facility Schedule and Leagues Tabs
You have the ability to choose to disable the "Facility Schedule" and "Leagues" page from the member app for your company. Here is where the pages are accessible to customers.
To disable these views go to Company Settings → Member app
Additional Resources
We encourage you to reach out to your customers PRIOR to the migration using the Customer Search & Email tool, and giving them a heads up on what to expect
New Online Member App (Short video walkthrough)
Final Checks / Notes
New UI can be toggled on but not toggled off.
Update marketing website’s hyperlinks to point to Program ID, Level ID, or Group ID. Season IDs are irrelevant now.
“Program Finder” is no longer supported. Customers will need to be directed to Program Registration page.
Notify us if you see any “Invalid Token” messages