Schedule A Support Call

Click on the "Schedule a Support Call" button below to schedule a call with one of our dedicated Support Agents.

Why the Change?

The transition to scheduling a support call is driven by our commitment to providing you with the best support possible. We understand that your time is valuable, and we want to ensure that you receive timely and personalized assistance whenever you need it.

Benefits of Live Chat & Scheduled Calls

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Convenient Scheduling: Schedule a support call at your convenience, we're here to assist you when it works best for your schedule.
Pre-call Research: Provide us with details about your issue before the call. This allows our team to research and prepare solutions tailored to your specific needs, making our discussions more efficient and effective.
Enhanced Screensharing: Experience better troubleshooting and explanations through screensharing during calls (when needed). Visual aids can significantly improve our ability to assist you with technical issues.
No Wait Times: Say goodbye to long wait times on hold. With the ability to chat live and schedule calls, you can connect with our support team instantly at a time that suits you best.
Video Explanations Option: In situations where a call may not be necessary, we offer the option of sending video explanations. This allows us to provide detailed guidance through video messages, ensuring you get the support you need without the need for a live call.

We understand the importance of clear communication and want to ensure a smooth transition for you. Please visit our FAQ page if you'd like more information.

Thank you for choosing us as your trusted support partner. We look forward to continuing to serve you with excellence.

Process of Scheduling a Support Call

Here's a quick video walking you through the new process of scheduling a support call.

Below, you can view the steps on how to schedule a call:

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Start by clicking "Schedule a Support Call" at the bottom of the Help Center to direct you to the booking page.
Alternatively, if you are already logged into Dash, you can click on the Intercom chat widget on the right hand side of each page to "schedule a call".
Select the support topic that best fits your needs. Each option has a description included to help guide you in the right direction.
Select a day / time that works best for you. Times should already display in your timezone, but you have the option to adjust as needed.
The support calls will be regular phone calls, but please make sure you're scheduling at a time where you can be near a computer in case our agents need you to join a video call to share their screen, or ask you to share your screen, for further explanation / clarity.
Enter all required details on the form to provide our agents with the necessary information to best support you on the call. Then click "Schedule Event".
The "Send Text Messages To" field is not a required field, but is helpful to enter your mobile number if you'd like a text reminder for your meting.

Meeting Confirmations

Once you click "Schedule Event", you should land on the booking confirmation page with all of your details listed out, and should also receive a confirmation email.

Please make sure you RSVP to the meeting invite so that our team knows you'll be attending.

Reschedules / Cancellations

If you need to cancel, or reschedule for any reason, please do so prior to the time of your scheduled call and use the cancel and reschedule links listed in your reminder email or calendar event to make any necessary changes:

Frequently Asked Questions (FAQs)

What will my support options look like now?

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Check out this article to see all the different support options available to you.

Support Options

How do I schedule a support call?

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To schedule a support call, simply click on the "Schedule a Support Call" link on our help center. This will direct you to our Calendly booking page, where you can choose a day and time that suits you best to meet with our team. Please refer to the section above within this article for a step by step explanation.

Am I able to cancel or reschedule my support call if needed?

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Absolutely. There will be a link in your confirmation email, reminder email, and calendar event that will allow you to cancel or reschedule as needed.

What are the benefits of scheduling a support call?

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Scheduling a support call allows you to pick a day and time that works best for you. When you book your call, you'll provide information about your question or issue, allowing our team to research and prepare beforehand for an efficient discussion during your scheduled time. If your question can be answered quickly with a video, we'll send you that explanation, saving you time without needing a call.

What if I need to contact the Support team quicker?

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Live chat is the perfect option for this! We have agents ready to chat with you for any issues that need to be resolved more quickly than booking a scheduled call.

How do I contact the team in an emergency?

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For emergencies, you can still reach us through our emergency support email, which notifies our entire support team. Additionally, you can use live chat for quick assistance.

Please remember, the emergency email should only be used for the following instances: