📣 Want to see how customers add Partners online?
Customers can add Partners directly through their online account.
📝 Overview
The Family section in a customer’s profile allows administrators to manage linked family members—such as children or partners—and control which accounts share contact and address information. When a child or partner is added, a checkbox is automatically selected to sync the primary contact’s address, phone, and email (only address syncs to partners).
💡 Stay in the loop
Game reminders and other notifications are automatically sent to all partner emails listed under the child’s account, so both adults stay informed.
🛠️ How to Add a Family Member
Click the "Add Family" button on the customer profile to launch the family member management window.
➕ Adding a New Customer
Click the arrow to learn how to create a new family member profile
Click the arrow to learn how to create a new family member profile
If the new family member is not yet in the system:
Select the relationship (e.g., Child or Partner) from the dropdown.
Fill in the first name, last name, birthdate, and gender.
Click the "Create" button.
The new customer will be added and linked to the family.
✅ Tip: The contact sync checkbox will be checked by default.
🔗 Linking an Existing Customer
Click the arrow to learn more about linking existing family members
Click the arrow to learn more about linking existing family members
If the family member is already in the system:
Choose the relationship from the dropdown (e.g., Child or Partner).
Enter the Customer ID, or click "Search" to look them up.
Click "Add" to link them to the family.
📋 Understanding the Checkboxes
Each family member has a checkbox beside their name:
✅ Checked (default): Contact information (email, phone, and address) will sync between accounts.
⬜ Unchecked: No contact sync will occur. This is useful when individuals prefer separate contact details.
Partners: Only address info syncs across; emails and phone numbers remain separate.
💡 Pro Tips
⚠️ Verify customer details before linking to avoid data mismatches.
🧠 Use the search function to quickly find existing family members.
📌 Keep contact info updated to ensure smooth communication.
❓ Frequently Asked Questions (FAQs)
Click the arrow to view frequently asked questions
Click the arrow to view frequently asked questions
Can I link more than one additional family member?
Click the arrow to see the answer
Click the arrow to see the answer
Yes — you can link as many as needed, but always confirm relationship accuracy.
Will removing a member delete their account?
Click the arrow to see the answer
Click the arrow to see the answer
No — it only unlinks them; their individual account remains active.