To learn how your customers can add Partners through their online account, click below to view the article.
Overview
The Family section in a customer’s profile allows administrators to manage linked family members—such as children or partners—and control which accounts share contact and address information. When a child or partner is added, a checkbox is automatically selected to sync the primary contact’s address, phone, and email (only address syncs to partners).
Game reminders and other notifications will be sent to all partner emails listed under the child’s account, ensuring both adults stay informed.
How to Add a Family Member
Click the "Add Family" button on the customer profile to launch the family member management window.
Adding a New Customer
Click the arrow to learn how to create a new family member profile
Click the arrow to learn how to create a new family member profile
If the new family member is not yet in the system:
Select the relationship (e.g., Child or Partner) from the dropdown.
Fill in the first name, last name, birthdate, and gender.
Click the "Create" button.
The new customer will be added and linked to the family.
✅ Tip: The contact sync checkbox will be checked by default.
Linking an Existing Customer
Click the arrow to learn more about linking existing family members
Click the arrow to learn more about linking existing family members
If the family member is already in the system:
Choose the relationship from the dropdown (e.g., Child or Partner).
Enter the Customer ID, or click "Search" to look them up.
Click "Add" to link them to the family.
Understanding the Checkboxes
Each family member has a checkbox beside their name:
✅ Checked (default): Contact information (email, phone, and address) will sync between accounts.
⬜ Unchecked: No contact sync will occur. This is useful when individuals prefer separate contact details.
Partners: Only address info syncs across; emails and phone numbers remain separate.