📣 Want to see how customers add Partners online?
Customers can add Partners directly through their online account.
📝 Overview
The Family section in a customer’s profile lets admins link children or partners and control what contact details are shared. When someone is added, the Contact Sync checkbox is checked by default, which syncs email, phone, and address. For partners, only the address is shared.
By default, only the primary synced parent receives team and marketing emails. If another adult needs these, you can add an alternate email under the primary account. Adults can never view other adults’ personal contact information, which protects privacy in separated or divorced households.
💡 Stay in the loop
Game reminders and other notifications are automatically sent to all partner emails listed under the child’s account, so both adults stay informed.
🛠️ How to Add a Family Member
Click the "Add Family" button on the customer profile to launch the family member management window.
➕ Adding a New Customer
Click the arrow to learn how to create a new family member profile
Click the arrow to learn how to create a new family member profile
If the new family member is not yet in the system:
Select the relationship (e.g., Child or Partner) from the dropdown.
Fill in the first name, last name, birthdate, and gender.
Click the "Create" button.
The new customer will be added and linked to the family.
✅ Tip: The contact sync checkbox will be checked by default.
🔗 Linking an Existing Customer
Click the arrow to learn more about linking existing family members
Click the arrow to learn more about linking existing family members
If the family member is already in the system:
Choose the relationship from the dropdown (e.g., Child or Partner).
Enter the Customer ID, or click "Search" to look them up.
Click "Add" to link them to the family.
✅ By default, the Contact Sync checkbox is checked. For partners, only address syncs even if the box remains checked.
📋 Understanding the Checkboxes
Each family member has a checkbox beside their name:
✅ Checked (default): Contact information (email, phone, and address) will sync between accounts.
⬜ Unchecked: No contact sync will occur. This is useful when individuals prefer separate contact details.
Partners: Only address info syncs across; emails and phone numbers remain separate.
💡 Pro Tips
⚠️ Always verify customer details (name, birthdate, etc.) before linking to avoid mismatches.
🧠 Use the search function to quickly find existing family members.
📌 Keep contact information up to date, especially the primary contact, to ensure communications and notifications reach the right people.
❓ Frequently Asked Questions (FAQs)
Click the arrow to view frequently asked questions
Click the arrow to view frequently asked questions
Can I link more than one additional family member?
Click the arrow to see the answer
Click the arrow to see the answer
Yes. You can link as many family members as needed. Always double check that you select the correct Relationship when linking.
Will removing a member delete their account?
Click the arrow to see the answer
Click the arrow to see the answer
Removing or unlinking a family member only breaks the link. It does not delete their customer account.