If you are receiving the error "Device Disconnected Please Notify Merchant" on your Clover device, this can be caused for a few reasons.
Restart Needed
The Clover devices perform regular maintenance updates to keep the device operating smoothly. If you do not reboot your device often, you may need to power cycle it for the update to take effect. Follow instructions below to restart the device depending on your model.
Clover Flex
Press and hold down the power button located on the right side of the Clover Flex until the Power Off prompt is displayed.
Press power off on the Clover Flex display to confirm.
Once completely powered off, press and hold down the power button again to turn the device on.
Clover Mini
Press and hold the power button located on the right side for about 3 seconds. It is located on the back left side.
Press Reboot on the screen
Intermittent Internet Disconnect
If rebooting the device doesn’t resolve the issue, it’s likely related to the connected network. Internet connections can occasionally drop, which may temporarily impact the device. In most cases, the device will reconnect on its own. If it doesn’t, please try the steps below to reset your network settings
Enter Merchant Mode
Press all four corners of the screen to access Merchant Mode.
Access Settings
Tap the circle at the bottom center of the screen.
Go to "Settings."
Disconnect/Reconnect Wi-Fi
Press "Network & Internet."
Select "Wi-Fi."
Choose your Wi-Fi network from the list and enter your network password.
If your Clover is already connected to your network please Forget the network and reconnect.
Return to CardPointe
Tap the circle at the bottom center of the screen.
Go to "CardPointe."
Switch to Customer Mode
Press the triangle at the bottom center of the screen.
Tap "Customer Mode."
Press "Okay" to confirm.
Note: Your terminal may take a few minutes to clear the "disconnected" error. Once connected to your network, you can disregard this message.
If your credit card device continues to show a disconnection error, here are a few additional steps you can try to troubleshoot the network connection:
Check the Router: Ensure that your router is powered on and connected to the internet. Restart the router by unplugging it, waiting 10 seconds, and then plugging it back in.
Verify Wi-Fi Signal Strength: If the device connects via Wi-Fi, make sure it’s within a strong signal range of your router. Moving the device closer can sometimes help.
Check Network Cables: If your device is wired, make sure all cables are securely connected to both the device and the router.
Try Connecting to Another Network: If available, switch the device to a different Wi-Fi network (e.g., a guest network) to see if the issue persists.
Power Cycle the Device and Router: Unplug both the device and the router, wait a few moments, and plug them back in.