Overview
At times your device may become "unbolted" and you will receive an error when trying to take a credit card payment. Here are some help docs from CardConnect to help get the devices "bolted" again.
#1 Restart Device
The first step is to restart the device to force it to power cycle. The majority of the time, this will fix your issue.
iPP350 and iSMP4: Press the # and yellow key simultaneously to restart
Clover Mini: Tap all 4 corners of the screen simultaneously to access Merchant Mode. This will allow you to verify the network connection and restart the device through the notification menu
#2 CardPointe Support
Call CardPointe 877.828.0720 for troubleshooting assistance. If they are unable to get the device working they will be able to place the swap order(replacement order). When you are greeted by our system say "CardPointe Support" this will direct them to the CardPointe Support team.
They will also need their MID for the account the device is listed on and the business phone number for verification.
Network Whitelisting?
If restarting your device does not work, please confirm your network connection or contact your IT department about whitelisting. This article contains all the necessary information that the IT department will need to set up the network to support the terminal.
Next, if your device is still not working properly, you will want to check the following troubleshooting sites for your device.
iSMP4 (delete the wifi profile and re-add it)