đ Overview
If you need help with logging in, registration, payments, or account updates, the best way to get support is to contact your facility directly. Staff at the facility manage all schedules, programs, and account issues.
đ Where to Find Contact Information
Click the arrow to learn how to access your facilityâs contact details
Click the arrow to learn how to access your facilityâs contact details
Log in to your Member Account.
Navigate to the Contact page.
Use the facilityâs phone number or complete the Contact Us form.
If you cannot log in, search for your facility name and location online to find their contact details.
đ Common Reasons to Contact a Facility
Facilities can assist with:
Cancellation or refund requests
Switching to a different class or program
Purchasing add-on class items
Reporting attendance or absences
Asking about location details
Making early balance payments
Membership cancellation or payment adjustments
General schedule questions (supplies, class size, availability)
Account management (login issues, updates, deletions)
Updating stored payment methods
Syncing or viewing your calendar
â Frequently Asked Questions (FAQs)
Click the arrow to view frequently asked questions
Click the arrow to view frequently asked questions
What if I canât log in to my account?
Click the arrow to see the answer
Click the arrow to see the answer
Try resetting your password using the âForgot my passwordâ link on the login screen.
If that doesnât work, contact your facility directlyâthey are the only ones who can help with account access.