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How to Contact a Facility

Support for Customers of a Recreation Facility

Angie Walls avatar
Written by Angie Walls
Updated over 2 weeks ago

Overview

Need help logging in or registering for a camp, class, or program? Contact the facility directly for assistance.

Each business on DaySmart Recreation operates independently with its own schedules, terms, and policies, including refunds and cancellations.

For questions about your booking or account changes—such as password resets—please reach out to your facility, as only they have authorization to assist you.


How to Contact a Facility Directly

Log into your DaySmart Recreation Member account and go to your "Contact" page.

Use the contact details on the right to reach the facility directly or submit the "Contact Us" form.

If you are unable to access your online account, try searching for the facility name and location in your internet browser to find their contact information.


Reasons to Contact Facility

  • Cancellation or refund requests

  • Transferring to a different class or program

  • Purchasing additional items for a class

  • Reporting attendance, including absences

  • Questions about the facility location

  • Early balance payments

  • Membership cancellations or future payment adjustments

  • General program inquiries (schedule, supplies, class size, etc.)

  • Account management (login issues, personal info updates, account deletion)

  • Updating payment methods (card on file)

  • Syncing and viewing the calendar

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