📣 Important Billing Information for Dash Facility Staff
This article is intended for Dash facility staff only. If you're a customer of a facility using Dash, please contact your facility directly for any billing or account questions.
Currently, only credit/debit cards and ACH are supported as payment methods for Dash software invoices. Other payment types are not supported at this time.
📝 Overview
New customers can now securely add their payment information directly within their account, eliminating the need to share billing details over the phone or through forms. This streamlined process enhances security, ensures compliance, and reduces manual handling, making subscription payments easier and safer.
🔑 Accessing the Billing Page
🆕 For New Customers
First-time users will be prompted to enter billing information before gaining access to other areas of the software.
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Users with "Company Account Settings" permissions can access the Billing page to enter or update payment details within the "Company Settings" page.
Existing software customers can view and update payment methods at any time.
💳 Accepted Payment Methods
Credit/Debit Cards (CC)
ACH (Bank Transfers)
➕ How to Add Your Payment Method
🔁 Automatic Redirect for New Customers
After resetting their user password, brand new customers will be automatically redirected to the Billing section to complete setup.
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From the "Billing Tab", click the "Add Payment Method" button.
Choose the Location(s) with your database that will use this payment method.
Agree to the "Terms of Service".
Enter your desired payment method (Credit Card or ACH).
A form will appear to fill out the appropriate details to set up your payment method. Be sure to fill out all "required fields".
Click the "Submit" button to save your changes.
Once saved, our billing department will process subscription payments, as well as payment for add-ons or integrations, using the provided information.
✏️ How to Update Your Payment Method
🔄 Change Billing Method
Existing customers who pay by credit card or ACH can update their preferred billing method at any time.
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Click the arrow to learn more
Navigate to Company Settings > Billing.
To add a new payment method, click "Add Payment Method" and enter your Credit Card or ACH details.
To update an existing payment method (e.g., update an expiration date), click the pencil icon next to the current payment method.
Choose the Location(s) with your database that will use this payment method.
Agree to the "Terms of Service".
Enter your desired payment method (Credit Card or ACH).
A form will appear to fill out the appropriate details to set up your payment method. Be sure to fill out all "required fields".
Click the "Submit" button to save your changes.