📝 Overview

Payment methods can be stored on a customer's profile by staff or saved by the customer during checkout. Credit card details enable seamless future purchases and auto-renew billing. For ACH (bank account) payments, the supported option for automation uses GoCardless.

GoCardless

💳 Credit Card Payment Management (Admin Side)

➕ How to Add a Saved Credit Card

Click the arrow to learn how to save a credit card

Go to the customer profile.
Scroll to the bottom and click Add Payment Information.
Choose Credit Card as the payment method.
Enter:
- Card number
- Expiration date
- Security code
(Optional) Authorized User: Share the card with specific family members.
Choose a Billing Day for auto-renew memberships:
- If N/A is selected, the card will be charged on the membership's renewal date.
Click Save.

🚫 How to Remove a Saved Credit Card

Click the arrow to learn how to remove a saved credit card

Go to the customer profile.
In the Payment Information section, click the edit icon.
Change the Payment Method to None.
Click Save.

🧑‍💻 What the Customer Sees

Click the arrow to see how a customer can save their own Credit Card online

During checkout, customers may see this option:

✅ Save credit card to my account

Once saved, this card appears in future checkouts as:

Stored Payment method (above the "Checkout" button)

📌 Customers cannot update or remove saved cards themselves. They must get help from a staff member at the facility.

Contacting the Facility

💸 Using Saved Credit Cards for Billing

Click the arrow to learn how saved cards can be used

🔄 Auto Renew Memberships

Saved credit cards will be automatically charged based on the Billing Day selected when the payment method was added.
If N/A is selected, the charge occurs on the membership renewal date.

🗓️ Payment Schedules

Staff can use the saved card to create recurring payment schedules on open invoices, allowing installment-based billing to run automatically.

🏦 ACH (Bank Account) Payments

Customers can also pay using ACH, but functionality differs depending on whether GoCardless is enabled.

🧾 Manual ACH (EFT Processing)

Click the arrow to learn more about how to setup a manual bank ACH

You may manually collect ACH bank account details and store them on a customer's profile:

From the customer profile, click Add Payment Information.
Choose ACH as the payment method.
Enter the account and routing numbers.
Choose a Billing Day for auto-renew charges.
Click Save.

To process payments:

Run the Customer Membership Report.
Format the data according to your bank’s EFT import requirements (most accept .csv files).
Send the file to your bank to process withdrawals.

✅ This manual process typically happens once per month.

🏦 GoCardless: Automated ACH

To automate ACH payments, use GoCardless, our integrated payment provider.

Explore GoCardless

💲 Using ACH with Auto Renew

Click the arrow to learn how ACH payment methods work with Auto Renew

🏦 With GoCardless

Auto-renewing memberships and invoice payment schedules will be processed automatically on the selected Billing Day—just like credit cards.
No staff action is needed once the customer has authorized GoCardless.

📤 With Manual ACH (EFT)

ACH saved directly to a customer profile does not process automatically.
Staff must:

Run the Customer Membership Report
Format and send the data to your bank manually for EFT processing

⚠️ If GoCardless is not used, customers will be invoiced but not charged. Payment must be handled manually outside the system.

❓ Frequently Asked Questions (FAQ)

Click the arrow to view frequently asked questions