🚧 Beta Feature Alert
This feature is currently in beta testing and is not yet available to all Dash customers. Stay tuned for the full release!
📋 Overview
Sticker shock is real — especially when customers land on a registration page and see the full season price upfront, even if what's due might be less. To ease this friction and boost registration conversions, we’ve introduced the Flexible Cost Display feature. This gives admins control over how pricing is shown to customers when registering for classes and camp/per-session seasons.
Now, admins can choose from two display options — Show Total Price (default) & Show Event Price and Total Price:
Show Total price – If prorating is enabled, the total price mid-season will show the prorated amount
Show Event Price and Total Price – Will show the cost for each camp or class event, as well as the total price
This helps ensure customers are shown a price that matches what they’ll actually pay at checkout — building trust, improving clarity, and reducing drop-offs from misaligned expectations.
🔧 Admin Setup: Where to Configure Cost Display
➕ New Setting in Level Configuration
Admins can now configure the display of pricing at the seasons' level. This includes:
Class Seasons
Camp/Per-Session Seasons
📍 Where the Change Is
Click the arrow to learn where to view these new settings
Click the arrow to learn where to view these new settings
To access a Level page, go to the Seasons page by using the global search for "Season" or select "Programs" > "Seasons" from the dropdown menu.
From the Season listing page, select the season to add or view an existing Level.
Once on the Level Settings page, click on the "Fees" section or scroll down.
Here is an example of the Fees section within a "Class" level:
🏫 Class Season
Click the arrow to learn where the new "Price Display" option is for a Class Season
Click the arrow to learn where the new "Price Display" option is for a Class Season
Online price display: When the "Fee Type" is set to "Per event", the Online price display can be either "show total price" or "show event price and total price".
🏕️ Camp/Per session Season
Click the arrow to learn where the new "Price Display" option is for a Camp Season
Click the arrow to learn where the new "Price Display" option is for a Camp Season
The Fees section for Per-sessions (Camps) will vary based on the "Customer registers for" setting in Registration Settings section.
By selecting 'Customer registers for' selected events, the following options will be shown:
Online price display: When the customer can choose to register for "selected events", the Online price display can be either "show total price" or "show event price and total price".
🔔 Note: Because the customer can register for anywhere from 1 to all of the available events, there is no Total Price to be shown. The customer will only be shown the Event Price.
By selecting "Customer registers for" selected weeks, the following options will be shown:
Allow prorating: Check the box to charge the customer only for the number of remaining events at signup. In order for prorating to function, you must schedule the events.
Online price display: When the customer can choose to register for "selected weeks", the Online price display can be either "show total price" or "show event price and total price".
By selecting "Customer registers for" all events, the following options will be shown:
Fee Type: Choose how the customer will be invoiced.
Per Event: Fee is multiplied by the number of events, with an option to prorate.
Per Registration: A flat fee is charged, regardless of the number of events. The fee product selected should reflect the total price.
Allow prorating: Check the box to charge the customer only for the number of remaining events at signup. In order for prorating to function, you must schedule the events.
Online price display: When the customer can choose to register for "all events", the Online price display can be either "show total price" or "show event price and total price".
👀 What Customers Will See (Member App)
Pricing is now more informative and context-sensitive — with different views depending on the settings chosen by the admin.
🏫 Class Registrations
Click the arrow to learn what customers will see during a class registration
Click the arrow to learn what customers will see during a class registration
Customers will see:
Prorated Cost: If joining mid-season and prorating is enabled.
Per-Class Cost: If selected by the admin.
Remaining Number of Classes: A new data point added to help customers see what they’re paying for.
Payment Plan Details: Automatically updates to reflect accurate charges.
💸 Showing Event Price and Total Price Example (prorating on):
Full Season Cost: $253 (11 classes total)
Prorated Cost: $184 (8 classes remaining)
Cost Per Class: $23/class
💸 Showing Total Price Example (prorating on):
Full Season Cost: $253 (11 classes total)
Prorated Cost: $184 (8 classes remaining)
🏕️ Camp / Per-Session Program Registrations
Click the arrow to learn what customers will see during a camp registration
Click the arrow to learn what customers will see during a camp registration
Customers will see:
Cost per Session (if enabled)
Updated Prorated Pricing (if applicable)
Remaining Sessions Displayed
Payment Plan Accuracy
💸 Showing Event Price and Total Price Example (selected events):
🔔 Note: Since customers can choose to register for any number of available events — from just one to all — a total price cannot be calculated in advance. Instead, only the per-event price will be displayed.
💸 Showing Total Price Example (selected weeks):
💸 Showing Event Price and Total Price Example (all events with pro-rating on):
