To enable surcharging for your account, contact Dash Support at [email protected] or via chat. Provide your account details and let them know you'd like to enable surcharging. Our team will handle the setup process and notify you once it's active.

If customers have a card on file with you, they will begin being surcharged on their next charge once surcharging is enabled. It is recommended that you notify these customers in advance about the surcharge fee, the percentage rate, and the effective date so they can plan accordingly or choose an alternative payment method.

When a customer makes an in-person payment at your terminal, they will see:

When staff process a payment on the Admin side, a yellow notification appears on the payment screen stating the surcharge percentage and that it will be added to the amount paid by card (if applicable).

Before completing checkout in the Customer Portal, customers see a disclosure message displayed before the checkout button stating the surcharge percentage and that it will be added to their payment.

After completing the transaction, customers see their payment summary on the invoice page in the Customer Portal. A line displays the payment total and includes the surcharge amount that was added.

After a transaction completes, the surcharge amount will appear on:

When you process a refund for a surcharged transaction, the surcharge is also refunded to the customer.

Full refund: The customer receives their full original amount plus the full surcharge amount refunded.

Partial refund: If you issue a partial refund, the surcharge is recalculated proportionally based on the refunded amount. Only the portion of the surcharge corresponding to the refunded amount is returned.

🧠 Example: Partial Refund

If you refund $50:

Split invoices: If a surcharge applies to a payment split across multiple transactions, the surcharge fee is prorated across each payment proportionally.

Your costs: You will not pay card processing fees when refunding a surcharged transaction.

Yes. Card networks and most jurisdictions require signage displayed inside your business indicating that you surcharge on card transactions and the rate of the surcharge. Consult your jurisdiction's rules for specific requirements.

No. Once surcharging is enabled, it will apply to all applicable card transactions. You cannot exclude specific customers or transaction types.

No. The surcharge rate shown in Company Settings > Payments > Surcharging is fixed and cannot be changed by you. The rate is dynamically calculated based on your facility's region to comply with local regulations.

If you don't see the Surcharging Options section in Company Settings > Payments, surcharging is not supported in your jurisdiction.

Yes. You can disable surcharging the same way you enabled it by toggling the Enable Surcharging toggle off. This will stop surcharging on all card transactions going forward.

Yes. Transactions using a customer's saved card are considered card-not-present transactions and will have surcharging applied to them.

Yes. The surcharge is applied to the transaction total, which includes taxes.

Yes. The surcharge rate is dynamically calculated based on your facility's region to comply with local regulations. Different regions have different rates. You cannot modify or customize the rate for your account.

No. Surcharging is only available for merchants using Dash Payments via Stripe.

Unlinked refunds (refunds not tied to a specific original transaction) do not automatically refund the surcharge. A manual refund notice will appear. This is a corner case and not the recommended refund flow. Refund from the original transaction record when possible.

Yes. When surcharging is enabled, a Surcharge column appears on the Payment Batch Report, displaying total surcharges for each batch and individual surcharge amounts for each transaction.