📝 Overview
Stripe Bank Debit allows your location to accept ACH bank account payments from your customers alongside credit and debit cards. All payments are processed through Stripe, eliminating the need to manage multiple payment providers.
Key benefits:
Use your existing Stripe account to accept bank debit payments alongside cards. No additional payment accounts need to be set up or managed.
Bank debit processing fees are lower than card processing fees, making ACH particularly cost-effective for larger transactions.
Secure bank account verification through Stripe Financial Connections ensures customer data is protected.
Fast setup and configuration in Company Settings.
🛠️ Setup
Get bank debit payments ready for your location in a few simple steps.
⚠️ Coming Soon: The bank debit settings in Company Settings are coming soon. In the meantime, if you're interested in enabling bank debit for your location, please contact our Dash support team at [email protected].
⚙️ Enabling Bank Debit in Company Settings
Click the arrow to enable bank debit
Click the arrow to enable bank debit
1. Select your location in Dash.
2. Navigate to Company Settings, then Payment Providers.
3. Find your Stripe payment provider and click Edit Settings.
4. Select the toggle to Enable Bank Debit. This activates ACH payment processing for your location.
5. Once enabled, indicate the Bank Debit Minimum Amount. Only transactions greater than or equal to this amount will allow customers to utilize bank debit as a payment method.
✅ What This Enables for Your Facility
Click the arrow to learn what this enables
Click the arrow to learn what this enables
Once enabled, customers can now save bank accounts in the Customer Portal and use them at checkout. Staff can process bank debit payments from the admin checkout experience at your location. Customers will see bank account payment options alongside their existing card payment methods.
🧑💻 Staff Workflow: Invite Customers to Add Bank Info
Send customers a secure link to connect their bank accounts to your location.
📧 Sending a Bank Setup Email from a Customer Profile
Click the arrow to learn how to send a bank setup email
Click the arrow to learn how to send a bank setup email
✍️ Note: Bank accounts must be added by customers themselves through the Customer Portal. Staff cannot manually add or connect bank accounts on behalf of customers.
1. Open a customer's profile in Dash.
2. Scroll to the Payment Methods section at the bottom of the customer details.
3. Select Send bank setup email.
4. A modal will appear asking you to confirm the customer's email address. Edit the email if needed.
5. Select Send setup email to dispatch the invitation.
📬 What Customers Receive
Click the arrow to see what's in the setup email
Click the arrow to see what's in the setup email
The customer will receive an email from your location requesting them to complete their bank information. The email explains that the process is secure and encrypted through Stripe. It includes a button labeled Setup account that links directly to the Customer Portal's Billing section where they can add a bank account.
📋 Tracking Email History
Click the arrow to learn how to track bank setup emails
Click the arrow to learn how to track bank setup emails
1. Open the customer's profile.
2. Scroll to Email & SMS History.
3. View a log of all bank setup emails sent to that customer, including the date and time each was sent.
💰 Customer Workflow: Adding a Bank Account
Customers securely connect their bank accounts through the Customer Portal.
📧 Receiving and Opening the Setup Email
Click the arrow to learn what to do when you receive a bank setup email
Click the arrow to learn what to do when you receive a bank setup email
1. Customers will receive an email from your facility asking them to set up their bank information.
2. The email explains that the process is secure and encrypted through Stripe.
3. Select the Setup account button to proceed.
🔐 Logging Into the Customer Portal
Click the arrow to log into the Customer Portal
Click the arrow to log into the Customer Portal
1. After selecting Setup account, you will be taken to the Customer Portal login page.
2. Log in with your usual Customer Portal credentials (email and password).
➕ Adding a Bank Account
Click the arrow to add a bank account within the Customer Portal
Click the arrow to add a bank account within the Customer Portal
1. Navigate to the Billing section of the Customer Portal.
2. In the Saved Payment Methods area, select the Add Bank Account button.
3. A modal titled Add Bank Account will open.
4. Complete the following fields:
Location: The facility where you want to use this bank account (pre-filled based on your profile)
Email: Your email address
Full name: Your name as it appears on your bank account
5. Use the Search for your bank box to find your bank. Begin typing your bank name and select your bank from the list of results.
✔️ Completing Bank Verification
Click the arrow to learn how bank verification works
Click the arrow to learn how bank verification works
After selecting their bank and clicking Save, customers are guided through a secure bank verification process powered by Stripe Financial Connections. This process is encrypted and takes only a few minutes. Customers authenticate with their bank account using their online banking credentials. Once complete, their bank account is saved and ready to use for payments.
💳 Processing Payments with Bank Accounts
Customers can save multiple payment methods and staff can process payments using them.
👥 Staff/Admin Checkout
Click the arrow to process payments with bank accounts
Click the arrow to process payments with bank accounts
1. From the checkout page, select the Bank tab at the top of the Payment section.
2. Confirm the customer's saved bank account (displayed with the last four digits, for example xxxx3210).
3. Enter or confirm the payment amount in the Amount field.
4. Optionally add a receipt, split the tender, or add a note to the transaction.
5. Select Bill to Bank Account to process the payment.
6. The transaction will be submitted for ACH processing and will settle within 4 business days.
⚠️ What Happens When an ACH Payment is Rejected
Click the arrow to learn what happens when an ACH payment is rejected
Click the arrow to learn what happens when an ACH payment is rejected
If a bank debit transaction is declined or fails, the payment will reflect as "Rejected" on the invoice, and a reverse payment will be automatically added, indicating that funds are still due. This can happen days after the transaction is initiated, unlike card payments which decline instantly if there's an issue.
An email notification will be sent to the location email address set in Company Settings with a list of all transactions that have failed. You can then contact the customer to retry the payment or collect it using an alternative payment method.
⏱️ Settlement Timeline & No Surcharges
Click the arrow to learn when bank payments settle
Click the arrow to learn when bank payments settle
Bank account payments settle differently than card payments. ACH transfers typically settle within 4 business days. While there is a processing fee associated with accepting bank debit payments, you cannot pass this fee on to customers via surcharging. Customers will not see surcharges when paying with a bank account, unlike credit or debit card payments which may include processing fees.
If an ACH payment fails to settle for any reason, the payment status will reflect as "Rejected." A reverse payment will be automatically added to the invoice, indicating that funds are still due. An email notification will be sent to the location email address set in Company Settings with a list of all transactions that have failed.
💡 Pro Tips
🎯 Invite customers proactively — Send the bank setup email to customers when you know they will be making regular payments or have larger balances. This gives them the option to lower their payment processing costs by using a bank account instead of a card. You can also send the email preemptively to your entire membership base so they have the option available whenever they choose to pay.
💪 Promote bank debit as a payment option — Highlight bank debit to customers as a secure and convenient way to pay. Emphasize this option during onboarding or at point of payment. You can include information about bank debit in your location communication or during membership signup.
⏰ Plan ahead for settlement timing — Since ACH payments take 4 business days to settle, set customer expectations about when funds will be available. This is especially important for customers who rely on quick payment processing for account credits or refunds.
📧 Use email history for follow-ups — Track which customers have received bank setup emails using the Email & SMS History log on their profile. This helps you identify customers who haven't responded and may need a reminder or additional assistance.
🔄 Offer bank accounts as a backup payment method — When customers call with payment issues (card declined, insufficient funds), suggest adding a bank account as an alternative. Having multiple payment methods on file reduces payment failures and improves collection rates.
❓ Frequently Asked Questions (FAQs)
Find answers to common questions or additional details that may not be covered in the main instructions.
How Long Does It Take for Bank Payments to Settle?
Click the arrow to see the answer
Click the arrow to see the answer
Bank payments typically settle within 4 business days from the transaction date. This is longer than credit card payments, which settle within 1 to 3 business days. Customers should plan accordingly if they need funds to be available quickly.
What Happens If a Bank Payment Fails?
Click the arrow to see the answer
Click the arrow to see the answer
If a bank payment fails to settle (for example, due to insufficient funds or a closed account), the facility will receive an automatic email notification. The payment will be reversed and the customer's account will be updated. You can then contact the customer to retry the payment or collect it using an alternative payment method.
Is It Safe to Share My Bank Account Information?
Click the arrow to see the answer
Click the arrow to see the answer
Yes. Bank account verification is handled through Stripe Financial Connections, which is a secure, encrypted process. Customers log in to their own bank account to authorize the connection, and Stripe never stores their banking login credentials. All information is encrypted and securely stored by Stripe, our payment processing partner.
Can Customers Use the Same Bank Account at Multiple Facilities?
Click the arrow to see the answer
Click the arrow to see the answer
Yes. Once a customer adds a bank account, they can select it as a payment method at any facility within your organization where bank debit is enabled. The bank account is saved to their customer profile and available across facilities that share the same provider.