📝 Overview

A Normal Team and an Individual Team function differently when it comes to billing, registration, and how players join. Understanding these two options helps you choose the correct setup for your leagues and prevents billing errors or registration confusion.

⚠️ Important

Once a team has been created, its billing type cannot be changed.
If the wrong billing type is selected, the team must be inactivated and recreated with the correct billing type.

🤝 Normal Teams

Click the arrow to learn how Normal Teams work

🧍 Individual Teams

Click the arrow to learn how Individual Teams work

What It Means

Each player pays their own registration fee during online registration.
Pricing is consistent because it is set at the league level or overridden at the team level.
Can be used for both free-agent style teams and pre-organized teams when you want each player to pay individually.

Best For

Facilities that want clear, predictable per-player pricing
Established teams that prefer individual billing
Programs where players register themselves rather than having a team invoice

📍Where You Can Add New Teams

There are two ways to add a new team to a season. Both options create the same result, but one pre-fills the Season and Level while the other requires selecting them manually.

Click the arrow to learn where you can add teams

Path 1: Through the Season Page

This path automatically fills in the Season and Level for you.

Go to the Programs drop down.
Select Seasons.
Choose your Season.
Select the Level.
Click the "+" icon in the Teams section.

Path 2: Through Programs > Team (Program Search)

This path requires selecting the Season and Level manually.

Go to the Programs drop down.
Select Team.
On the Program Search page, click + Add Team.

Both paths lead to the same Add Team screen, where you will choose:

Team name
Roster minimums and maximums
Team Billing Type (Normal or Individual)
Team visibility
Fee

✅ Selecting the Billing Type

Click the arrow to learn where to select Normal vs Individual

When adding a team:

Enter the team name and roster details.
Locate the Team Billing Type dropdown.
Select Normal Team or Individual Team.
Decide if the team should be private by checking or unchecking the Private box.
- Private = Checked
  - The team is still visible online.
  - Players cannot join the team freely.
  - Registration requires an invite link or admin/staff approval.
  - Best when you only want assigned players to join or when the manager is building the roster manually.
- Public = Unchecked
  - The team is open for players to join during online registration.
  - Anyone browsing the program’s registration page can see the team listed.
  - Best when the facility wants players to add themselves to a team or when filling roster spots from the public.
Verify the correct fee is displaying.
Click Save.
If creating a Normal Team, you must invoice the team when prompted after saving.
After invoicing, add a team manager:
- Click + Add.
  - Select Add Manager.
  - Choose whether to send a registration email.
- Click Add.

🛟 Need more help with the team setup?

Click on our help article below to learn more about the steps in creating a team.

Learn More

💳 Taking Payments by Team Type

This section explains how payments are collected for Normal Teams and Individual Teams, and what staff may see when using the Pay button on a team roster.

🧾 Taking Payments for a Normal Team

Click the arrow to learn how payments work for Normal Teams

Before collecting payment, ensure the team has been invoiced. The total team fee invoice must exist so players can pay toward the overall team balance. This is typically done when the team is created.

When viewing a normal team roster, players are grouped into two sections:

Paid – players who have already submitted payment
Unpaid – players who still owe toward the team balance

Players automatically move between these sections as payments are received.

💵 Unpaid Player

Click the arrow to learn how to take payment from an unpaid player

Use this option when a player has not paid yet and there is still a team balance owed.

Locate the player under the Unpaid section of the roster.
Click Pay next to the player’s name.
Enter the amount the player will be paying in the payment modal.
Add the payment to the cart and complete checkout.

Once payment is accepted, the player moves from Unpaid to Paid on the roster.

⚠️ Player With an Open Invoice

Click the arrow to learn how to take payment when a player already has an invoice

If a player already has an open invoice, they will remain in the Unpaid section and display an amount due in red.

⚠️ Important

If you click Pay from the roster for a player who already has an open invoice, any amount entered in the payment modal will create a new invoice, which can result in duplicate charges.

Best practice

Navigate to the customer’s Invoices page.
Open the existing invoice.
Accept payment directly from that invoice instead of using the roster Pay button.

This ensures the payment applies correctly and avoids creating a second invoice.

💰 Paying With Manager-Assigned Dues

Click the arrow to learn how to take payment when dues are assigned

When a team manager assigns an amount each player should pay:

The assigned amount appears next to each player on the roster.
The amount displays in red as Due.
Clicking Pay automatically pre-fills the assigned amount in the payment modal.

Keep in mind:

Manager-assigned dues do not create an invoice.
They only indicate the amount the player is expected to pay.
The payment amount can be adjusted before checkout if needed.

Once payment is completed, the player moves to the Paid section of the roster.

👤 Taking Payments for an Individual Team

Click the arrow to learn how payments work for an Individual Team

Payments for Individual Teams apply at the player level, not the team level. Each rostered player has their own balance and invoice.

💵 Unpaid Player

Click the arrow to learn how to take payment from an unpaid player

Use this option when a player has not paid yet and does not have an existing invoice.

Locate the player under the Unpaid section of the roster.
Click Pay next to the player’s name.
The required individual team fee is automatically added to the cart.
Proceed to checkout and accept payment.

Once payment is completed, the player moves to the Paid section of the roster.

🧾 Paying a Player With an Open Invoice

Click the arrow to learn how to take payment when a player has an open invoice

If a player already has an open invoice:

The remaining balance due displays next to the player in red.
Click Pay next to the player’s name.
The remaining amount owed automatically populates in the payment modal.
Select Add to cart to apply the payment.
Complete checkout.

The payment is applied directly toward the existing invoice, reducing the remaining balance. No new invoice is created.

💡 Pro Tips

⏰ Verify billing type early: This selection cannot be changed after the team is created.
🧠 Use Normal Teams for pre-formed rosters: Managers can assign payment amounts after players are added.
💬 Use Individual Teams for straightforward billing: Players see their price and pay immediately during registration.
📌 Add a manager to Normal Teams: Managers oversee team payments and assign amounts to players.
⛔ Double-check fee settings: Fees determine what players will pay when registering or being assigned an amount.
⚠️ Collect payment from the invoice when one already exists - For Normal Teams, using Pay on the roster when a player already has an invoice will create a new invoice. To avoid duplicates, take payment directly from the existing invoice instead.

❓ Frequently Asked Questions (FAQs)

Find answers to common questions or additional details that may not be covered in the main instructions.

Click the arrow to view frequently asked questions