📝 Overview
Donations allow your organization to collect contributions directly online. You can create donation products and display them to customers for a set time period.
🛠️ Setup
Click the arrow to learn how to set up donations
Click the arrow to learn how to set up donations
📣 New to creating products?
If you’ve never created a product before, we recommend reviewing how to build a standard product first.
Navigate to Cash Register > Products.
Click + Add Product.
Enter the following:
Product Name (e.g., Community Donation, Fundraiser Gift)
Price: The base price will need to be the minimum donation price you offer customers.
Category (e.g., Donations)
Enable Show Online to allow customer visibility
Select Active to make it available for use
Click Save.
🎁 Now that your donation product is ready, link it to the Donations setup page.
Complete Donation Setup
Navigate to Cash Register > Donations or use global search box.
Click the + button to add a new donation.
Select your Donation Product.
Add the Start Date/Time and End Date/Time.
Enter a Description – this will be visible online to customers.
Click Save.
🧑💻 Customer View
Once your donation is set up, customers will see the option to contribute during checkout in the member app.
Click the arrow to learn what the customer sees
Click the arrow to learn what the customer sees
When a customer proceeds to checkout, they’ll be asked if they’d like to include a donation with their purchase.
Customers can select a preset amount (e.g., 1x, 5x, 10x)
Or they can choose a different optional amount above the product price.
The donation description you entered will display online, helping customers understand the purpose of their gift.
💡 Pro Tips
⚠️ Always create a new product first – donations rely on products to function.
🧠 Use clear product names like “Community Fundraiser” so customers understand what they’re supporting.
💬 Add a description that highlights the impact of the donation (e.g., “Proceeds go toward youth scholarships”).
⛔ Do not archive the donation product until the campaign is complete, or the link will break.
📌 Use global search if you have trouble finding your donation product.
❓ Frequently Asked Questions (FAQs)
Click the arrow to view frequently asked questions
Click the arrow to view frequently asked questions
Can customers choose the donation amount?
Click the arrow to see the answer
Click the arrow to see the answer
Yes. You can create multiple donation products with different price points (e.g., $10, $25, $50) and display them together online.
Can donations be added to a cart with other items?
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Click the arrow to see the answer
Yes. Customers can add donations alongside products, passes, and registrations in the same checkout.
How do I track donations that have been made?
Click the arrow to see the answer
Click the arrow to see the answer
Donations function as products, so they appear in your Financial Reports under the assigned GL Code.