📝 Overview
The USA Hockey Membership Add-On allows you to require a valid USA Hockey Membership as part of the registration process for eligible programs such as classes, teams, and camps. This guide walks you through how to enable the feature, create the necessary membership product, and manage membership verification and reporting.
🛠️ Setup
Click the arrow to enable and configure the USA Hockey Membership feature
Click the arrow to enable and configure the USA Hockey Membership feature
This feature can be turned on through our Integrations & Add-ons page which can be found by clicking on the drop down menu under Admin.
From the Integrations tab, click the button to Turn On the feature.
Once the feature has been turned on, you will need to create a new membership product.
Within the membership product settings, scroll down to Membership Settings and toggle on Requires USA Hockey Membership.
Once this toggle has been turned on, you can add this membership to any Program product such as a class, team, or camp as a required purchase. For example, below, the USA Hockey Verification product can been added to the Adult Hockey Team Fee.
⚙️ How It Works
The USA Hockey membership verification process applies to both staff registering customers on the Admin side and customers self-registering through the Customer Portal.
👤 Staff View
Click the arrow to see the staff-side registration experience
Click the arrow to see the staff-side registration experience
When adding a customer to a program that requires a USA Hockey Membership from the Admin side, a prompt will appear once the USA Hockey membership is added to the cart.
The next screen will ask you to enter the Hockey Membership ID to proceed. If needed, you can also be directed to the USA Hockey website from this screen to look up or obtain a membership ID.
If a valid membership ID is entered, a green check mark will appear along with the expiration date. Once you click Continue, the shopping cart will appear and the customer can proceed to checkout.
Once the membership has been purchased, it will appear on the customer's profile under Memberships. You will be able to see the USA Hockey Verification membership with the expiration date, the customer's USA Hockey ID (labeled USAH#), and the member it is billed to.
✍️ Note: The expiration date shown on the customer's facility membership will always match their USA Hockey membership expiration date, regardless of when the transaction was processed in Dash.
🧑💻 Customer Portal View
Click the arrow to see the customer-facing registration experience
Click the arrow to see the customer-facing registration experience
When a customer self-registers online for a program that requires a USA Hockey Membership, they will see a "Please select a required Membership below" prompt at checkout. The customer must click Add next to the USA Hockey Verification item to proceed.
A pop-up will appear asking the customer to enter their USA Hockey Membership ID and click Verify. If they don't have a membership or can't remember their ID, they can click Visit USA Hockey to be directed to the USA Hockey website.
Once a valid ID is entered, a green confirmation banner will display the Membership ID and expiration date. The customer can then click Continue to complete checkout. If needed, they can also click Verify membership again? to re-enter a different ID.
🔍 Membership Verification
Click the arrow to learn how to look up membership status
Click the arrow to learn how to look up membership status
To verify whether a player's membership is valid, type "USA" in the Global Settings search box.
You will see the USA Hockey Membership Lookup page where you can confirm membership status.
📊 Reporting
📋 Customer Search and Email Report
Click the arrow to export USA Hockey IDs from the Customer Search & Email page
Click the arrow to export USA Hockey IDs from the Customer Search & Email page
All customer membership IDs can be downloaded by going to the Customer Search and Email page in Dash. In the membership product section, select USA Hockey Verification and check the box to Show Membership Information.
A column will display each customer's ID number, and the report can be exported to CSV.
📁 Membership Report
Click the arrow to export USA Hockey IDs from the Membership Report
Click the arrow to export USA Hockey IDs from the Membership Report
The Membership Report can also be used to pull USA Hockey IDs for customers. This report can be exported as well.
💡 Pro Tips
⚠️ Membership expiration dates are set automatically - The facility membership expiration date will always reflect the USA Hockey membership expiration date, not the transaction date in Dash.
📌 Add the verification product at the program level - The USA Hockey Verification product must be set as a required purchase within the program for the verification prompt to appear at checkout.
🧠 Use Global Settings to find the Membership Lookup - Type "USA" in the Global Settings search box to quickly access the USA Hockey Membership Lookup page.
⏳ New memberships can take up to 30 minutes to validate - If a customer gets an error after entering a new membership ID, ask them to wait up to 30 minutes before trying again.
💬 Two reports support USA Hockey ID exports - Both the Customer Search and Email page and the Membership Report allow you to export customer USA Hockey IDs to CSV.
❓ Frequently Asked Questions (FAQs)
Find answers to common questions or additional details that may not be covered in the main instructions.
Click the arrow to view frequently asked questions
Click the arrow to view frequently asked questions
Can the USA Hockey Membership verification be used for any type of program?
Click the arrow to see the answer
Click the arrow to see the answer
Yes. Once the feature is enabled, the USA Hockey Verification product can be added as a required purchase to any Program product, including classes, teams, and camps.
What happens if a customer enters an invalid membership ID?
Click the arrow to see the answer
Click the arrow to see the answer
If an invalid membership ID is entered, an error message will appear and the customer will not be able to proceed to checkout until a valid ID is provided.
Will the membership expiration date in Dash update automatically?
Click the arrow to see the answer
Click the arrow to see the answer
Yes. The facility membership expiration date on the customer's profile will automatically reflect their USA Hockey membership expiration date, regardless of when the transaction is processed in Dash.