Overview
For invoices that have had no payments or if it has been refunded already, a "void invoice" option is available. This will automatically reverse all the items in the invoice.
Setup
There are a few keynotes for this feature to work properly.
The User must have the "Refunds and Reversals" authorization added to their User role.
The invoiced amount must match the amount due. This either happens from an instance where no payments have been made so far or if a payment was made and it has been refunded.
Booking invoices and invoices with scholarships will not be able to be voided as the individual line items cannot be reversed within the invoice. These type of invoices will need to be handled differently.
How it Looks
On a qualifying invoice, the "Void Invoice" feature will appear.
Once the button is clicked, all of the items will be reversed and the invoice will be updated.
For invoices where a customer was enrolled in an event like a camp or drop in, if the invoice is voided, the customer will be unenrolled in the events. Here is a video demo of the new feature.