In CoPilot, find the customer's account. Click on Ticket to create a new ticket.
From the "What type of ticket are you looking for" drop-down, select CardPointe Services
For the "Reason", select CardPointe Equipment Return Request.
In the description, these items need to be included:
the reason for the return
the type and number of pieces of equipment being returned
the full name and email address of the individual to whom the call tag should be sent