📝 Overview
The Restaurant Point of Sale allows staff to take food and beverage orders, apply modifiers, send items to the kitchen, print receipts, and manage fulfillment from a single interface.
The Kitchen Display System provides kitchen staff with a live digital order board that can replace or supplement printed tickets.
This article walks through planning, setup, daily use, and kitchen workflow configuration.
⚠️ Access Required
Restaurant Point of Sale must be enabled by Dash support before it will appear in your software. To request access, submit a support ticket or email [email protected]
📍 Accessing Restaurant Setup & Restaurant POS
Restaurant tools are accessed from the Global search bar.
Click the arrow to learn how to locate Restaurant tools
Click the arrow to learn how to locate Restaurant tools
Use the global search box at the top of the screen.
Type Restaurant.
Select one of the following options:
Restaurant Setup for configuration, routing, layouts, and printers
Restaurant POS to begin taking and managing orders
Restaurant Setup is used for building and configuring your menu and operational settings.
Restaurant POS is used by staff to take orders during service.
🛠️ Setup
Configuring Restaurant POS follows this structure:
Menu Planning → Create Restaurant → Create Modifications → Create Products → Attach Add-ons & Modifications → Create POS Layout → Configure Restaurant Settings → Set Up Printers
1️⃣ Plan Your Menu Structure
Before building anything in the software, take time to define how your restaurant will operate. Clear planning prevents routing errors, missing modifiers, and layout redesign later.
Click the arrow to learn how to plan your restaurant menu structure
Click the arrow to learn how to plan your restaurant menu structure
Define your menu categories
Drinks
Appetizers
Entrees
Desserts
Identify the products within each category
Cheeseburger
French Fries
Lemonade
Determine modifier groups
Size
Temperature
Cooking preference
Add-ons
Decide how modifiers should behave
Required or optional
Single select or multi-select
Identify routing needs
Kitchen
Bar
Expo
Front counter
💡 Planning these elements first ensures your POS layout mirrors your real-world workflow and reduces setup corrections later.
2️⃣ Create Your Restaurant
Before creating products or layouts, you must define the Restaurant record inside Restaurant Setup. This controls order timing, delivery locations, and printer assignments.
Click the arrow to learn how to create your restaurant
Click the arrow to learn how to create your restaurant
Use the Global Search box and type Restaurant Setup.
Click Restaurants in the left navigation.
Click to create a new restaurant.
Complete the following fields:
Name - The name of your restaurant or service area.
Location - The facility location associated with this restaurant.
Phone # - Contact number for restaurant operations.
Order Buffer (mins) - The number of minutes between when an order is due and when it should arrive in the kitchen.
Example:
If an order is due at 2:00 PM and the buffer is 45 minutes, it prints at 1:15 PM.
If the current time is already past 1:15 PM, it prints immediately.
Max Order Marker # - If you use numeric table markers, enter the highest number used.
Delivery Locations - Required for every order.
These can be broad (Dining Room) or specific (Table 7).
If using non-numeric markers (like tokens), list those names here.
Kitchen Printer - Select the printer used for kitchen tickets.
Receipt Printers - Select printers used for customer receipts.
Click the Save icon to create the restaurant.
Make sure printers have already been created before assigning them here.
3️⃣ Create Modifications
Modifications must be created before they can be attached to products. These control pricing adjustments such as doubling portions or adding a fixed fee.
Click the arrow to learn how to create modifications
Click the arrow to learn how to create modifications
Use the Global Search box and select Restaurant Setup.
Select the Modifications tab.
Click Add Modification.
Complete the fields:
Name – Prints on receipts and kitchen tickets.
Description – Visible to staff during ordering.
Constant Mod – Fixed dollar amount added to product price.
Multiplier Mod – Multiplies the base product price.
Click Save.
💡 If a modification is not created here first, it will not appear when configuring the product.
4️⃣ Create Restaurant Products
Each item sold through Restaurant POS must be created and configured properly before it can appear in your layout or route to the kitchen.
Click the arrow to learn how to create and configure restaurant products
Click the arrow to learn how to create and configure restaurant products
Navigate to Cash Register > Products.
Click + Add Product.
Enter product details
Product Name
Category
Expand Product Settings and confirm
Active is enabled
Track Fulfillment is enabled
Fulfillment Type is selected
The correct Tax Rate is applied
Click Save.
Use the Admin search bar and select Restaurant POS to test the product.
⚠️ If Track Fulfillment is disabled, the item may not send to printers or KDS (Kitchen Display System).
5️⃣ Attach Add-ons & Modifications
After creating and saving your product, you must configure its Restaurant Settings. This is where you define which add-ons and pricing modifications staff can apply when taking orders.
Click the arrow to learn how to attach add-ons and modifications
Click the arrow to learn how to attach add-ons and modifications
Open the product you created.
Expand Restaurant Settings.
Configure the following fields:
Included Addons
Items that are automatically included with the product.Available Addons
Optional items staff can select during ordering.Available Modifications
Select from the global modifications created earlier (such as 2x).
Changes made here will automatically save once the product has already been created.
If modifications do not appear in the list, confirm they were created first under the Modifications tab in Restaurant Setup.
6️⃣ Create the POS Layout
Products will not appear in Restaurant POS until they are added to a POS layout. The layout controls how items are organized and displayed to staff during service.
Click the arrow to learn how to build your POS layout
Click the arrow to learn how to build your POS layout
Use the Global Search box and type Restaurant POS.
Open an existing POS layout or create a new one.
In the toolbar, click Edit Items to begin editing the layout.
Use the + button in the toolbar to add top-level categories.
Categories help organize your products for easier order entry.
Within each category:
Add sub-categories (if needed)
Add products
Arrange items in a logical order based on workflow and frequency.
Exit Edit mode when finished and test the layout in Restaurant POS.
7️⃣ Set Up Printers
Restaurant POS relies on properly configured receipt and kitchen printers. Before assigning printers to your restaurant, complete the standard printer installation process.
Click the arrow to learn how to set up and assign printers for Restaurant POS
Click the arrow to learn how to set up and assign printers for Restaurant POS
📣 Need help installing your printer?
Follow the full step-by-step guide here:
Once your printer is installed and visible in your system, return here to assign it to your restaurant workflow.
Assign printers to your Restaurant
Use the Global Search box and type Restaurant Setup.
Select Create Printers.
Assign each printer to the appropriate destination:
Kitchen ticket printer
Bar or expo printer
Customer receipt printer
Confirm the printer is linked to the correct restaurant record.
Open Restaurant POS and place a test order to verify:
The kitchen printer receives the ticket
The receipt printer prints the customer receipt
🧾 Using the Restaurant POS
🚪 Accessing Restaurant POS
Now you are ready to start taking orders.
Click the arrow to learn how to access Restaurant POS
Click the arrow to learn how to access Restaurant POS
In the Global Search box, type Restaurant POS.
Select your restaurant from the sidebar on the left.
This determines:
The orders you see on the Orders page
Which printers are used
Which delivery locations are available
🪟 Understanding the Order Window
Click the arrow to learn how the Order Window works
Click the arrow to learn how the Order Window works
🛒 Cart Tab
The first tab is the Cart tab. This is where items are added before they have been finalized and added to the order.
🧾 Order Information Tab
The second tab is Order Information.
Here you can view and modify:
Due date
Order buffer
Order marker
Delivery location
Customer
Flag as “To Go”
Add an order note (allergies, descriptions, etc.)
📋 Order List Tab
The third tab is the Order List tab.
Here you can:
View items in the order
See their price
View color-coded state indicators
You can also perform reversals on items by clicking the rewind arrow to the left of the item. The list of color codes can be found in the filter toolbar on the Orders page.
⚙️ Order Actions Tab
The fourth tab is Order Actions.
This is where you can:
Finalize the cart into the order
Transition items into the delivered state
Re-print items to the kitchen
Print customer receipts
Set the order tip
Payout the order
Leave the order
Mark the order as deleted
➕ Adding Items to the Cart
Click the arrow to learn how to add items to the cart
Click the arrow to learn how to add items to the cart
From the Restaurant POS page, click New Order.
Select an item from your Point of Sale layout.
If you add one of your fulfillable products, the POS changes to the Item Builder view.
Here you can:
Add a note
Change add-ons
Apply modifications
Once the item is added to the cart:
You can click Delete to remove a single item.
🔄 Adding Non-POS Items
If you need to add other non-POS items such as:
Team fees
Memberships
Other standard products
You can navigate away from the Point of Sale screen.
When ready to checkout:
Return to Restaurant POS.
If using multiple windows, click the cart icon in the order side panel to refresh the cart.
This ensures all items are included before completing payment.
🖥️ Kitchen Display System (KDS)
The Kitchen Display System is a digital screen used by kitchen or service staff to view, prepare, and complete incoming restaurant orders. It can replace or supplement printed kitchen tickets depending on your setup.
Orders will appear in the display 45 minutes before they are scheduled to be due by default, but this timing is configurable within the Restaurant settings.
🍳 Understanding the KDS Layout
Click the arrow to learn how the Kitchen Display System is organized
Click the arrow to learn how the Kitchen Display System is organized
The KDS includes:
Current Orders
Host/Expo View
Recently Completed Orders
🔥 Current Orders Screen
Click the arrow to learn how the Current screen works
Click the arrow to learn how the Current screen works
The Current screen displays active orders that are ready to be prepared.
Orders appear based on their scheduled due time and the configured order buffer.
Kitchen staff can:
View order details and modifications.
Monitor item states through color indicators.
Mark items as completed once prepared.
🧑🍳 Host Screen
Click the arrow to learn how the Host screen works
Click the arrow to learn how the Host screen works
The Host screen is designed for front-of-house staff to manage delivery of completed orders.
The same order display is shown so the host can:
Confirm the order details.
Verify everything looks correct.
Identify the delivery location.
Once the order is delivered, they can mark it as Delivered, and the order will be removed from the page.
🕘 Recent Screen
Click the arrow to learn how the Recent screen works
Click the arrow to learn how the Recent screen works
The Recent screen shows orders completed within the last four hours.
This allows staff to:
Review recently completed orders.
Send an order back to the kitchen if it was moved by mistake.
Correct issues if something was wrong.
After clicking Send Back, the order immediately reappears on the Current screen.
💡 Pro Tips
⚠️ Create modifications first - They must exist before attaching to products.
🧠 Test routing early - Run a full test order before staff training.
📌 Organize layouts by frequency - Place high-volume items on the first screen.
🖨️ Label printers clearly - Use names like Kitchen Printer or Bar Printer.
🔄 Re-test after menu changes - New items may require routing adjustments.
❓ Frequently Asked Questions (FAQs)
Find answers to common questions or additional details that may not be covered in the main instructions.
Click the arrow to view frequently asked questions
Click the arrow to view frequently asked questions
Why don’t I see Restaurant POS?
Click the arrow to see the answer
Click the arrow to see the answer
The feature must be enabled by Dash support.
Why are modifications missing?
Click the arrow to see the answer
Click the arrow to see the answer
They must be created before attaching to products.
Why aren’t orders printing?
Click the arrow to see the answer
Click the arrow to see the answer
Confirm printer installation and assignment.
Can KDS and printers be used together?
Click the arrow to see the answer
Click the arrow to see the answer
Yes. Orders can route to both.