📝 Overview

A Customer Player Card in Dash is a physical or virtual card linked to a customer’s profile using a unique Card ID number (for example, CID1000001).

When scanned or entered, the system instantly opens that customer’s profile for quick check-ins, membership validation, and access control.

Although the software labels certain areas as “Player Card” (such as on the Customer Profile page and in the Player Card Designer), the feature itself is the same system function: linking a physical or digital card to a customer profile.

Facilities may choose to issue physical cards, rely on digital cards in the Customer Portal, or use both.

🛠️ Setup

This section covers the full setup process for Customer Player Cards, including assigning and linking IDs, designing cards, printing options, and recommended hardware. Follow these steps in order to complete your configuration.

🧩 Choosing a Card Printing Option

Click the arrow to learn about choosing your card printing method

Before you begin designing or printing cards, confirm your printing setup in Company Settings:

Navigate to Company Settings.
Scroll to the Customer Settings section.
Under Member Card Type, use the drop-down menu to select your preferred printing method:
- Member Card – Print cards directly through Dash using the built-in Player Card Designer.
- JollyPrint Member Card – Use the optional JollyPrint external integration for advanced or bulk printing.
The page automatically saves your selection once it is changed.

💡 If “Member Card” is selected, your facility will use Dash’s built-in design and printing tools to manage and produce Customer Player Cards.

📣 Using JollyPrint is optional. You can continue to print in-house using your own card printer, or integrate JollyPrint for batch printing and advanced layouts.

📍 Assigning and Linking Card IDs

Click the arrow to learn how to assign and link a Customer Player Card

Open the Customer Profile.
Locate the Card ID field near the middle of the profile form.
Enter a unique card number (for example, CID1000001).
Always include the CID prefix.
- The prefix tells Dash that the barcode is a Customer ID, not a product UPC.
Start numbering at a higher number (for example, 1000001) to ensure card IDs do not conflict with existing Customer ID numbers in Dash.
Click Save.
If using a barcode scanner, configure it to send an Enter/Return keystroke after each scan (often called “Add CR Suffix”).
Test by scanning or typing the card number from a non-entry page. The correct profile should appear instantly.

💡 Tip: Keep a record of assigned card numbers so they are never reused accidentally.

🎨 Designing the Customer Player Card (Player Card Designer)

Click the arrow to learn how to customize card designs

🧩 All edits made in the Player Card Designer apply globally to the single card template used across all customers.

Use the global search bar to find Player Card Designer.
Open the design page to view or edit your card template.
- Only one template can exist in Dash. Saving any edits will update the current template.
Add the supported variables you want to appear on the card (see available list below)
Adjust the layout, font, and positioning as needed.
Click Save to apply changes to your card design.

Variable	Description
`{$first}`	The customer's first name
`{$last}`	The customer's last name
`{$birthDate}`	The customer's birthdate
`{$age}`	The customer's age
`{$company}`	Your company's name
`{$logo}`	Your company's logo as an `<img>` tag
`{$logoURL}`	The URL for your company's logo for custom `<img>` tags
`{$barcode}`	Generated barcode `<img>` tag for the customer's Card ID
`{$barcodeURL}`	The URL for the generated barcode (for custom `<img>` tags)
`{$cardID}`	Numeric customer card ID
`{$picture}`	The customer's profile picture
`{$pictureURL}`	The URL for the customer's profile picture (for custom `<img>` tags)
`{$membership}`	Basic customer membership information
`{$membershipWithDate}`	Membership information with expiration dates
`{$expirationDate}`	Membership expiration date
`{$tags}`	Tags assigned from tag groups with the "PlayerCard" option selected
`{$teams}`	The customer's current teams (multiple teams separated by commas)
`{$levels}`	The customer's current levels (multiple levels separated by commas)

🖨️ Printing the Customer Player Card

Click the arrow to learn how to print cards

Open a Customer Profile.
Click the three-dots menu (⋯).
Select Player Card
- (Note: In the software, this option is labeled “Player Card.” It is the same Customer Player Card feature.)
Review the print preview and confirm the design and barcode are correct.
Print using your connected card printer.

💻 Using External Software (JollyPrint)

Click the arrow to learn about external printing

If your facility uses JollyPrint for card design and printing, select JollyPrint Member Card from the Member Card Type drop-down in Company Settings.

Once enabled:

Export card data from Dash or connect directly through JollyPrint.
Design the card layout using the supported variables listed above.
Batch print or reprint cards as needed.

🧩 ID Edge vs. JollyPrint

Service	Purpose	How It Works with Dash
ID Edge	Provides hardware and printing supplies like printers, blank cards, and ribbons. Offers setup support to connect equipment with Dash or JollyPrint.	You purchase printers and supplies through ID Edge. They help configure your system for use with either Dash or JollyPrint.
JollyPrint	A software program used for designing and printing cards in bulk. Allows custom layouts and direct use of Dash data.	Dash integrates with JollyPrint when you choose JollyPrint Member Card in Company Settings.

📣 Think of ID Edge as your hardware provider and JollyPrint as your design and printing software.

🧠 Tips for Using JollyPrint

Keep card numbers consistent with Dash by using the CID prefix.
Verify that the barcode field in JollyPrint references the Card ID number from Dash.
Perform a test print to check alignment, image quality, and barcode readability.
Save your JollyPrint design file and printer settings for future reprints.

🏢 ID Edge Contact Information

Dash partners with ID Edge Inc., a trusted hardware provider.

Website: www.idedge.com
Phone: (877) 886-EDGE (3343)
Email: [email protected]
Contact Form: ID Edge Contact Page

💬 Using JollyPrint is completely optional. Facilities can print in-house using their own printers or use JollyPrint for high-volume or complex designs.

⚙️ Technical Setup (JollyPrint and ID Edge Use Only)

Click the arrow to learn about technical setup details

Card Types and Formats

Both magnetic stripe (track 1 only) and bar code cards are supported.
The recommended bar code format is Code 39.

Installation and Integration

Installation for JollyPrint integration is performed by an ID Edge technical contact.
Self-installation is not supported.
The integration uses Jolly Tech ID Flow software. Supported versions include:
- ID Flow 5 Enterprise
- ID Flow 6 Premier
  (Standard, Corporate, and Business versions do not support the command-line interface.)

For installation assistance or to request the Dash Jolly integration package, contact ID Edge Support:

📞 (877) 886-EDGE (3343)
📧 [email protected]

💡 ID Edge technicians handle all installation steps, including file placement, directory configuration, and card design template setup for Dash integration.

🧰 Recommended Hardware

📣 Need help choosing the right scanner or printer?

See our hardware recommendations for verified scanners, printers, etc.

Hardware Suggestions

🧑‍💻 Staff View

Click the arrow to learn what staff should know

Ensure the cursor is not active in a text field when scanning a card.
If a scan fails:
- Confirm the Card ID matches the printed card.
- Check that the scanner’s CR suffix is enabled.
- Test by typing the card number and pressing Enter.
If a customer’s card is lost or damaged:
- Disable the old card in the profile.
- Assign a new Customer Player Card number.
- Print and issue the replacement card.

👥 Customer View

Click the arrow to learn what customers experience

Customers can access a virtual version of their Customer Player Card from the Customer Portal.
- Log in to the Customer Portal.
- Click the profile icon in the upper right-hand corner.
- From the dropdown menu, select Member Cards.
The Member Cards page displays all cards for the customer and any linked family members. Each card includes:
- The customer’s name and photo (if available)
- Membership details and expiration dates
- A barcode that can be scanned directly from a mobile device at check-in
Facilities that do not print physical cards can rely on this digital version for identification and check-ins.
Customers can also screenshot or print their virtual card for convenience.

💡 Pro Tips

⚠️ Check all settings - Verify that your barcode scanners and prefixes are configured before issuing cards.
🧠 Train staff carefully - Have employees test scanning from both POS and Customer Search pages.
🖨️ Keep design backups - Save your Player Card Designer template externally for easy reprinting or future edits.
📊 Review usage regularly - Identify customers who have not used their cards recently to maintain accurate data.
🎨 Use visual differences - If you issue multiple card types, use different colors or designs to make them easy to tell apart.

❓ Frequently Asked Questions (FAQs)

Find answers to common questions or additional details that may not be covered in the main instructions.

Click the arrow to view frequently asked questions