📝 Overview
If a connection is not functioning as expected, it may need to be reconnected. Use the steps in this article to guide you through the reconnection process for affected items.
✍️ Note: Not all items will be affected. If what you use is not listed below, no action is required.
🔧 Affected Items (Fix in Progress)
🗄️ SQL Data Connection (Direct Database or Replica Database Connection)
Click the arrow to learn how to reconnect your SQL Data Connection
Click the arrow to learn how to reconnect your SQL Data Connection
If you are using SQL to access your data, confirm your connection is active. If you are experiencing a connection issue, reach out to our support team at [email protected].
📅 Calendar Sync with iCal & Google Calendar - RESOLVED
Click the arrow to learn about Calendar Sync
Click the arrow to learn about Calendar Sync
You may experience a temporary delay in your calendar sync as the connection catches up. No action is required at this time. Syncing should resume automatically. This is no longer an issue.
🖼️ Newly Added Event Type Images - IN PROGRESS
Click the arrow to learn about even type images
Click the arrow to learn about even type images
We are investigating issues with new images not displaying a preview or on the member app.
💸 Payment Allocation Not Appearing on Check-Out - RESOLVED
Click the arrow to learn about payment allocation on check-out
Click the arrow to learn about payment allocation on check-out
We are investigating an error that prevents payment allocation display upon partial payments. Upon checkout, your payment and allocations are saved correctly. If you need to review the allocations, navigate to the invoice. This is no longer an issue.
✍️ Electronic Signatures
Click the arrow to learn about electronic signatures during the outage
Click the arrow to learn about electronic signatures during the outage
Electronic signatures signed between April 9th 1:30am - 5:00am EST may need to be resent for automatic upload in order to appear completed in a booking. You can also upload the final copy of a returned signed signature to the files section on a booking, customer profile, or employee account.
🧤 Catch Corner API Error - RESOLVED
Click the arrow to learn about the Catch Corner API error
Click the arrow to learn about the Catch Corner API error
The authorization token being used is no longer valid. This is no longer an issue.
📷 Camera Error When Trying to Capture & Upload Images - IN PROGRESS
Click the arrow to learn about the camera image upload error
Click the arrow to learn about the camera image upload error
When attempting to capture or upload an image using the camera application, users may encounter an error message stating that the "image data was corrupted". This messaging will be updated once resolved.
🔗 Roster & Schedule Display Links
💡 Tip: If you are still experiencing issues after obtaining a new link, try clearing your browser's cache. This can help resolve display issues caused by outdated stored data. Select the button below for steps on how to clear your cache in Chrome. For other browsers, check your browser's support documentation.
Click the arrow to learn about roster and schedule display links
Click the arrow to learn about roster and schedule display links
Customers accessing links from the Roster page may see an error message.
As a temporary workaround, these pages can also be accessed from the Season and Level pages. Seasons can be found by selecting Programs from the top navigation menu.
If a Schedule Display link was obtained prior to the migration, it will need to be updated. An updated link can be found from the Schedule Display page.
✅ Resolved Items
The items below have been resolved. Steps and details are kept here for reference.