📝 Overview
If a connection is not functioning as expected, it may need to be reconnected. Use the steps in this article to guide you through the reconnection process for affected items.
✍️ Note: Not all items will be affected. If what you use is not listed below, no action is required.
🔧 Affected Items
🗄️ SQL Data Connection (Direct Database or Replica Database Connection)
Click the arrow to learn how to reconnect your SQL Data Connection
Click the arrow to learn how to reconnect your SQL Data Connection
If you are using SQL to access your data, confirm your connection is active. If you are experiencing a connection issue, reach out to our support team at [email protected].
📅 Calendar Sync with iCal & Google Calendar
Click the arrow to learn about Calendar Sync
Click the arrow to learn about Calendar Sync
You may experience a temporary delay in your calendar sync as the connection catches up. No action is required at this time. Syncing should resume automatically.
📸 Newly Added Event Type Images
Click the arrow to learn about even type images
Click the arrow to learn about even type images
We are investigating issues with new images not displaying a preview or on the member app.
💸 Payment Allocation Not Appearing on Check-Out
Click the arrow to learn about payment allocation on check-out
Click the arrow to learn about payment allocation on check-out
We are investigating an error that prevents payment allocation display upon partial payments. Upon check your payment and allocations are saved correctly, if you need to review the allocations, navigate to the invoice.
✍️ Electronic Signatures
Signatures signed between April 9th 1:30am - 5:00am EST
Signatures signed between April 9th 1:30am - 5:00am EST
Electronic signatures signed between April 9th 1:30am - 5:00am EST may need to be resent for automatic upload in order to appear completed in a booking. You can also upload the final copy of a returned signed signature to the files section on a booking, customer profile or employee account.