🔔 Feature Update as of July 2026: Apple Pay and Google Pay are now available as checkout payment options for facilities using Stripe as their payment processor.
⚠️ Important Note: This feature is only available to facilities using Stripe as their payment processor. If your facility uses a different payment processor, Apple Pay and Google Pay will not appear as payment options at checkout.
📝 Overview
Apple Pay and Google Pay are payment options available at checkout in the Customer Portal, giving your customers a faster and more convenient way to pay using their phone, tablet, or computer.
Apple Pay and Google Pay are digital wallet payment methods that allow customers to complete purchases using payment details securely stored on their device. Once Stripe has been configured, Apple Pay and Google Pay are enabled automatically, so no additional setup is required.
This feature is available to facilities using Stripe as their payment processor. Customers using a supported device and browser will automatically see Apple Pay or Google Pay as a payment option at checkout.
🧑💻 Customer View
Here's what customers will see when they reach the checkout page and can select Apple Pay or Google Pay as their payment method.
Click the arrow to learn more about paying with Apple Pay & Google Pay
Click the arrow to learn more about paying with Apple Pay & Google Pay
When customers reach the checkout page in the Customer Portal, they can select a payment method from the available options. Depending on their device and browser, they'll see either Apple Pay (on iPhone/iPad with Safari) or Google Pay (on Android with Chrome) alongside the standard credit/debit card option.
After selecting their preferred payment method, they'll click Checkout, and a confirmation pop-up will then appear securely on their device to complete the payment.
🔧 Requirements
Before customers can use Apple Pay or Google Pay at checkout, their device and digital wallet must meet specific requirements. The following sections outline what customers need to check on their device to ensure Apple Pay or Google Pay appears as a payment option.
🍎 Apple Pay on iOS
Click the arrow to learn more about Apple Pay requirements
Click the arrow to learn more about Apple Pay requirements
Check that Apple Pay is set up correctly
If Apple Pay isn't available at checkout, ask your customer to check the following:
Use a compatible Apple device. Apple Pay is available on supported iPhone, iPad, and Mac devices.
Open the checkout in a supported browser. On iPhone and iPad, Apple Pay is supported in Safari. If your customer is using a different browser, ask them to switch to Safari and try again.
Make sure Apple Pay is set up. Open the Wallet app and confirm that Apple Pay has been configured on the device.
Add an eligible payment card. Verify that at least one supported credit or debit card has been added to Apple Wallet.
Sign in with the correct Apple Account. Ensure the customer is signed in to the Apple Account associated with their Apple Wallet and payment cards.
Return to checkout and refresh the page. After confirming the steps above, refresh the checkout page or start the checkout process again. The Apple Pay option should now appear if the device and browser are supported.
🤖 Google Pay on Android
Click the arrow to learn more about Google Pay requirements
Click the arrow to learn more about Google Pay requirements
Check that Google Pay is set up correctly
If Google Pay isn't available at checkout, ask your customer to check the following:
Use a compatible Android device. Google Pay is only available on supported Android devices.
Open the checkout in Google Chrome. Google Pay is supported in Chrome on Android. If your customer is using a different browser, ask them to switch to Chrome and try again.
Make sure Google Wallet is set up. Open the Google Wallet app and confirm it has been configured on the device.
Add an eligible payment card. Verify that at least one supported credit or debit card has been added to Google Wallet.
Sign in to the correct Google Account. Ensure the customer is signed in to the Google Account that contains their Google Wallet and payment cards.
Return to checkout and refresh the page. After confirming the steps above, refresh the checkout page or start the checkout process again. The Google Pay option should now appear if the device and browser are supported.
⚠️ Important Note: Apple Pay and Google Pay are only available in supported browsers and on compatible devices (for example, Safari on iPhone or Chrome on Android). If you don't see either payment option at checkout, try signing in to your account using a supported browser or device and try again.
💡 Pro Tips
💬 Let your customers know they can save their payment method for faster checkout on future purchases.
🧠 If a customer has multiple cards in their digital wallet, they can select which one to use during the confirmation step.
📌 Apple Pay and Google Pay work seamlessly across devices if the customer's digital wallet is synced to their account (Apple Account or Google Account).
❓ Frequently Asked Questions (FAQs)
Find answers to common questions or additional details that may not be covered in the main instructions.
Do I need to set up or turn on Apple Pay and Google Pay?
Click the arrow to see the answer
Click the arrow to see the answer
No. Apple Pay and Google Pay are automatically enabled once Stripe has been configured. If a customer meets the device and browser requirements, the appropriate payment option will appear automatically at checkout.
Which facilities can offer Apple Pay and Google Pay?
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Click the arrow to see the answer
This option is available to facilities using Stripe as their payment processor. If you're unsure which processor your facility uses, contact your administrator or support team.
Will every customer see Apple Pay or Google Pay at checkout?
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Click the arrow to see the answer
The option appears for eligible purchases at checkout. Customers will only see Apple Pay or Google Pay if they're using a compatible device and supported browser. If they don't see these options, they can still complete checkout using a credit or debit card or other available payment methods.
Why can't my customers see Apple Pay or Google Pay at checkout, but they can see the credit card option?
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Click the arrow to see the answer
If customers can see the option to pay by card, but Apple Pay or Google Pay isn't displayed at checkout, it's usually because the customer is using an unsupported browser or device. These payment methods are only available on compatible devices and supported browsers, such as Safari on iPhone or Chrome on Android. Ask the customer to sign in using a supported browser or device and try again.
Do Apple Pay and Google Pay work for auto-renew memberships and payment schedules?
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Click the arrow to see the answer
Yes. When customers use Apple Pay or Google Pay to make a payment, a token is stored to their account and used for any recurring billing, such as auto-renew memberships or payment schedules. This means customers can set up automatic payments using their digital wallet without needing to re-enter their payment information.