📝 Overview
This report provides a complete overview of customer suspensions across your organization. It consolidates the original Player Suspensions and Suspended Customers reports into a single, unified view.
Staff can both issue new suspensions from customer profiles and reference the centralized report to track disciplinary actions across teams and programs.
🛠️ Setup
Click the arrow to learn how to suspend a customer from their profile
Click the arrow to learn how to suspend a customer from their profile
Go to the Customer Profile.
Click the three-dot menu under their name.
Select Suspend.
Complete the following fields:
Suspension Duration (or manually select a “Suspended Until” date)
Roster or Program (if applicable)
Foul (e.g., verbal abuse, fighting, theft)
Employee issuing the action (auto-fills if logged in)
Notes (to explain the incident or decision)
Once saved, the suspension takes effect immediately and will reflect across key visibility points in the software.
⛔ Suspension Effects
Click the arrow to see how suspensions appear across the system
Click the arrow to see how suspensions appear across the system
The customer’s status changes to Suspended, which:
Customer Profile displays Suspended banner
Blocks Online Account Access
Adds them to the Daily Checklist as an alert
Displays a Suspended label next to their name on team rosters
Alerts Team Managers of the active suspension
📋 Suspended Customers Report
Click the arrow to learn how to run the Suspended Customers report
Click the arrow to learn how to run the Suspended Customers report
Navigate to Reports → All Reports → Customer → Suspended Customers.
Choose Suspended Customers from the list, or use the global search bar and type “Suspended Customers.”
Use one of the two filters:
Active As of Date – Show all customers suspended on a specific day (e.g., for game days or check-ins).
Date Range – View suspensions that were active or occurred between two dates.
⚙️ Report Includes:
Customer ID and Name
Associated Team or Program
Suspended On and Suspended Until dates
Foul (e.g., fighting, theft, derogatory language)
Employee who issued the suspension
Comment/Incident Details
Export options: CSV and PDF
Sortable Columns: Reorganize by name, date, team, employee, etc.
💡 Pro Tips
🗓️ Use “As Of Date” to quickly check who's suspended on a specific day (e.g., game day or check-in).
🕵️ Always scan the comments—they often include critical context about the incident.
📁 Export to CSV for easier sorting by employee, foul type, or suspension date.
👥 Review suspensions before team events so staff are prepped and aware.
📸 Copy long comments to a secure doc if you need to archive incident details outside the system.
❓ Frequently Asked Questions (FAQs)
Click the arrow to view frequently asked questions
Click the arrow to view frequently asked questions
Can I edit a suspension after it’s been submitted?
Click the arrow to see the answer
Click the arrow to see the answer
Yes. Navigate to the customer’s profile, click the "Details" button within the banner. This page displays active and old suspensions. Click "Edit" within the suspension.
Do suspensions block online registration and facility access?
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Click the arrow to see the answer
Yes. Suspended users are restricted from logging into their online portal and will be flagged in the Daily Checklist.
Can a manager see which players on their team are suspended?
Click the arrow to see the answer
Click the arrow to see the answer
Yes. Suspended players remain visible on the roster for team managers to see with a "suspended" message.
Are customers notified when they’re suspended?
Click the arrow to see the answer
Click the arrow to see the answer
Not automatically. Staff should use manual communication channels (email, phone) when needed.
Can suspensions span multiple programs or seasons?
Click the arrow to see the answer
Click the arrow to see the answer
Yes. Suspensions apply system-wide unless limited by program in the setup step.