📝 Overview

Location Check-in allows staff to track when customers arrive at a physical location, such as a facility entrance, gym, or activity space. It helps automate attendance tracking, trigger alerts for account issues, and provide clear visibility into customer visits.

Using Location Check-in, staff can quickly confirm arrivals, mark attendance for scheduled events, and review check-in history for individual customers or locations.

⚠️ Important: When checking in customers by scanning a player card, mobile player card, or QR code (including QR codes from drop-in event registrations), staff must be on the Dash admin/dashboard site in a desktop or laptop browser. Check-in scanning is not supported in the Dash mobile app or a mobile browser view.

🛠️ Setup

📍 Where Location Check-in Is Managed

Click the arrow to learn where you access Location Check-in settings

You can access Company Settings in two ways.

Option 1: Use the Admin menu

Select Admin from the top navigation.
Choose Company Settings from the dropdown menu.
From the left-hand menu, select Kiosk & Check-in.

Option 2: Use global search

Click into the global search bar at the top of the page.
Type Company Settings.
Select Company Settings from the search results.
Open Kiosk & Check-in from the left-hand menu.

🔔 Alert Settings

Click the arrow to learn how check-in alerts and sounds work

Alert Settings control when audible sounds play during customer check-in activity, including ID card scans and manual CID entry, helping staff quickly identify successful check-ins or issues that may require attention.

Navigate to Admin → Company Settings → Kiosk & Check-in.
Locate the Alert Settings section at the top of the page.
Under Enable Alerts For, toggle alerts on or off for different check-in conditions, such as:
- Successful check-ins or check-outs
- Membership or pass issues
- Account or payment-related issues
- Waiver or contact information issues
  ✍️ Note: These alerts trigger at the moment a customer checks in, allowing staff to immediately respond when attention is needed.
Scroll down to review the current sound clips used for:
- Minor check-ins
- Standard check-ins
- Check-outs
- Alert or failure events
Leave a sound field blank to use the default system sound, or replace the URL to use a custom sound.

👤 Admin Check-in Settings

Click the arrow to learn how check-ins behave when managed by staff

Admin Check-in Settings control how check-ins behave when staff check customers in from the software.

Scroll to the Admin Check-in Settings section.
Enable Location Check-out to track when customers leave a location.
Enable Auto Mark Attendance to automatically mark attendance when:
- A customer checks in on the same day as a scheduled class or camp.

📊 Reporting

🧑‍💻 Customer Check-in History

Click the arrow to learn where staff can manage check-ins from a customer profile

Search for and open a customer profile.
On the right-hand side, locate the Recent Check-in Events section.
Review:
- Date and time of recent check-ins
- Successful check-in indicators
Select Check In to manually check a customer into a location when needed.
Select More Info to view a detailed list of check-in and check-out events for that customer.

📄 Detailed Customer Check-in Events

Click the arrow to learn how to review detailed check-in activity

The Customer Events page provides a detailed view of check-in and check-out activity and can be used to review a single customer or all customers.

How customer filtering works

If you select More Info from a customer profile, the report automatically filters results for that specific customer.
If the customer field is left blank, the report displays all customers who checked in during the selected time period.

Accessing the report for all customers

Use the global search bar and search for Online Events.
Set the Event Type to Check In.
Select a date range and location.
Run the report to view check-in activity for all customers during that time period.

Available filters and details

You can filter by:

Customer (optional)
Date range
Location
Event type

The results include:

Check-in and check-out times
Check-in method, such as scan or manual
Location
Notes related to alerts or restrictions

You can export results using CSV or PDF options.

💡 Pro Tips

🖥️ Use a desktop for scanning check-ins - Scanning player cards or QR codes requires the Dash admin site on a desktop or laptop. Mobile app and mobile browser views do not support scanning.
🎵 Audio alerts at staffed check-in points - Audio alerts are intended for customer check-in events such as ID card scans or manual CID entry and work best at front desks or entry stations.
👤 View all customers at once - Leave the customer field blank in Customer Events to see check-in activity for all customers during a selected time period.
🎧 Reduce front desk noise - Limit audible alerts to the most important conditions to avoid alert fatigue.
📊 Export for records or review - Use CSV or PDF exports from Customer Events for attendance tracking or reporting needs.

❓ Frequently Asked Questions (FAQs)

Find answers to common questions or additional details that may not be covered in the main instructions.

Click the arrow to view frequently asked questions

Why do I only see one customer in the check-in report?

Click the arrow to see the answer

If you accessed the report from a customer profile using More Info, the report automatically filters to that customer. Clear the customer field to view all customers.

Can staff manually check in a customer?

Click the arrow to see the answer

Yes. Staff can manually check in a customer from the Recent Check-in Events section on the customer profile.

Can we customize check-in sounds?

Click the arrow to see the answer

Yes. You can replace the sound URL in Alert Settings to use a custom sound, or leave the field blank to use the default system sound.