🔔 Feature updates as of June 2025:
You can now choose to check a participant in or out of one event, several events, or each event individually throughout the day. This update gives you more control and efficiency when managing daily attendance.
🔔 Feature updates as of March 2025:
The "Display View" of results has been updated:
Rosters are now listed by time and can be collapsed for easier viewing.
"In and Out" badges now appear below profile pictures.
The "Show classes" checkbox has moved to the main page for easier access.
The updated "Filter Results" provides more flexibility in selecting customers for check-in/out.
📝 Overview
The Class & Camp Check-In tool gives your staff a centralized place to manage daily attendance for camps, classes, and per-session events. Use it to search for registered customers, filter rosters by event or category, check participants in and out, manage authorized pickups, and print labels or sign-in rosters, all from one screen.
✍️ Digital Signature Option
Click the arrow to learn how to enable digital signatures
Click the arrow to learn how to enable digital signatures
To capture a digital signature when an authorized pick-up signs in or out using a touchpad, go to Company Settings and select Kiosk & Check-in from the left menu. Scroll to the bottom and toggle "Require a signature for check-in".
📍 Where
Click the arrow to learn how to access Class & Camp Check-In
Click the arrow to learn how to access Class & Camp Check-In
To access the Class & Camp Check-In screen, type "Class & Camp Check-In" in the global search or go to Customer drop down and select Class & Camp Check-In. Once on the screen, use the available controls to complete the check-in process by following the steps below.
🔍 Searching
📅 Set the Check-in Date
Click the arrow to learn how to set the check-in date
Click the arrow to learn how to set the check-in date
By default, the system displays the current day. To check in for a future date or review past information, click the date box and select the desired day. The system will refresh to show data for the chosen date.
All customers registered for a Camp or Per-Session event will appear by default.
✍️ Note: You can refine your search using the following options within this article.
👁️ Display View
Click the arrow to learn more about the Display View
Click the arrow to learn more about the Display View
Rosters are sorted by time and can be collapsed by clicking the grey title bar. A customer’s current status is displayed below their profile picture.
🎒 Show Classes
Click the arrow to learn more about the Show Classes option
Click the arrow to learn more about the Show Classes option
When you select "Show Classes," the page updates to display all scheduled classes for the day.
🧑💻 Search for Customers
Click the arrow to learn how to search for customers
Click the arrow to learn how to search for customers
Next to the date selection panel, use the search box to find registered customers by entering a first name, last name, full name, last four digits of a phone number, or customer ID.
🧩 Filter Results
Click the arrow to learn how to filter results
Click the arrow to learn how to filter results
The "Filter Results" option allows you to view a specific rosters instead of the default "All" view. Additionally, we have added the ability to view specific data for your needs (Free Trials and Make-Ups can be displayed on their own now).
✅ Check In
⬜ Selecting Customers to Check In
Click the arrow to learn how to select customers for check-in
Click the arrow to learn how to select customers for check-in
To check in customers, click the box next to their names, which will change color to indicate selection. You can also use the "Select All" option—after selecting one customer, it will automatically select all others with the same check-in status. For example, if you choose an unchecked customer and click "Select All," all unchecked customers will be highlighted for check-in.
🛡️ Review/Update Information
Click the arrow to view the process of reviewing and updating customer information
Click the arrow to view the process of reviewing and updating customer information
After selecting customers for check-in or check-out and clicking "Next," a panel will appear with detailed customer and camp information. This panel helps you quickly assess readiness for check-in and update customer details as needed.
You can:
Check for required memberships or waivers.
Mark existing purchase orders as "Delivered."
Add a special or medical note by clicking the three-dot menu and selecting "Add Medical/Special Note."
Edit the list of authorized pick-up adults by selecting "Edit Authorized Adults."
👥 Add Authorized Pickup's
By default, any parent linked to a child's account is listed as an authorized pickup. Authorized pickups can be added by staff through the Class & Camp Check-In module or the Customer Profile page, or by customers directly through the Customer Portal.
Click the arrow to watch a video demo on how to add an authorized pickup
Click the arrow to watch a video demo on how to add an authorized pickup
👔 Staff View
Click the arrow to learn how to add authorized pickups as a staff member
Click the arrow to learn how to add authorized pickups as a staff member
Class & Camp Check-In
To add an authorized pickup through the check-in module, start by selecting at least one customer (select all siblings if applicable) to enable the "Next" button. This will open the check-in modal, where you have two options:
Add Adult Button: Under the Select Adult section, click "Add Adult" to open a form for adding a new contact. Enter their name, phone number, and an optional note (e.g., their relationship to the child).
Edit Authorized Adults: When viewing an individual customer, click the three-dot menu next to their name and camp details. Select "Edit Authorized Adults" to view, edit, or add pick-up contacts for that customer.
Customer Profile Page
To add an authorized pickup from the Customer Profile page, navigate to the customer's profile and scroll down to the Authorized Pickups section. From there, you can view, edit, or add pickup contacts for that customer.
🧑💻 Customer Portal View
Click the arrow to learn how to add authorized pickups from the Customer Portal
Click the arrow to learn how to add authorized pickups from the Customer Portal
Customers can manage authorized pickups for their children directly from the Customer Portal. To add an authorized pickup:
Log in to the Customer Portal and click My Profile in the left navigation menu.
At the top of the page, click the Manage Family Accounts dropdown and select the child's account you want to update.
Scroll down to the Authorized Pickups section and click + Add authorized pickup.
Enter the new pickup person's first name, last name, and primary phone number, then click Add.
🚸 Checking In Customer(s)
Click the arrow to learn how to check in customers
Click the arrow to learn how to check in customers
In the Check-In/Out modal, you'll see a list of authorized adults available for drop-off or pick-up. If no parent or authorized person is present (e.g., a school bus drop-off), you can select the "Staff" option instead.
After choosing the appropriate person, click "Finish" or "Sign" to complete the process. See the above section for details on the Digital Signature option.
Checking a customer in will save the data on the group attendance report and the sign-in roster.
⚠️ If you are a customer of a business needing assistance with check in or registration, please reach out to the facility directly.
🔄 Changing Check In Status
Click the arrow to learn how to change a check-in status
Click the arrow to learn how to change a check-in status
If you accidentally check someone in or out, you can easily undo the action.
Search for the customer in the check-in tool and select their name to highlight it. Then, click the Undo Status button at the bottom of the page.
🏷️ Printing Labels
Click the arrow to learn how to print labels
Click the arrow to learn how to print labels
Once at least one customer is successfully checked in, the "Print" button on the bottom bar will be enabled. Click it to print labels for all checked-in customers displayed. You can also adjust the number of copies per customer using the text field next to the button.
🖨️ Printing Rosters
Click the arrow to learn how to print rosters
Click the arrow to learn how to print rosters
The best way to print a roster, is to utilize the "Normal & Sign In Roster" report.
There are two primary formats based on the level of detail needed - (1) Normal roster format and (2) Sign-in roster format.
✅ Check Out
Click the arrow to learn how to check out customers
Click the arrow to learn how to check out customers
After a customer is successfully checked in, you'll see "In" next to their name. To check out any customers, select them and click the "Next" button at the bottom of the page.
Clicking this button will open a prompt where you can select who, from the authorized list, is picking up each customer. You can also edit the check-out time if necessary. Once completed, an "Out" label will appear next to the customer's name.
💡 Pro Tips
⚠️ Check siblings together - When adding an authorized pickup through the check-in modal, select all siblings at the same time so the pickup is applied across all of their accounts in one step.
📌 Use Filter Results for focused rosters - Instead of scrolling through all participants, use the Filter Results option to narrow the view to a specific roster, free trials, or make-ups.
🧠 Collapse rosters to reduce clutter - In Display View, rosters are sorted by time and can be collapsed by clicking the title bar. This is especially useful on high-volume days with multiple sessions running simultaneously.
💬 Add medical or special notes at check-in - The three-dot menu on each customer's entry in the check-in modal lets you add a medical or special note on the spot, so there is no need to navigate to the customer profile separately.
⛔ Undo a check-in before it causes reporting issues - If a customer is accidentally checked in or out, use the Undo Status button right away. Check-in data saves to the group attendance report and sign-in roster, so correcting it promptly keeps your records accurate.
🧑💻 Remind customers they can manage pickups themselves - Customers can add or update authorized pickups directly from their Customer Portal under My Profile, saving your staff time during busy check-in windows.
❓ Frequently Asked Questions (FAQs)
Find answers to common questions or additional details that may not be covered in the main instructions.
Click the arrow to view frequently asked questions
Click the arrow to view frequently asked questions
Can I check in customers for a future or past date?
Click the arrow to see the answer
Click the arrow to see the answer
Yes. By default the check-in screen displays the current day. Click the date box at the top of the screen and select any date to view registrations and check-in status for that day.
What if no parent or authorized adult is present for drop-off?
Click the arrow to see the answer
Click the arrow to see the answer
In the Check-In/Out modal, you can select the Staff option instead of an authorized adult. This covers scenarios like school bus drop-offs or unaccompanied arrivals.
Will a newly added authorized pickup be saved for future check-ins?
Click the arrow to see the answer
Click the arrow to see the answer
Yes. Authorized pickups added through the check-in modal or the Customer Profile page are saved to the customer's account and will appear in future check-in sessions. Pickups added through the Customer Portal are also saved to the child's account.
Can customers add authorized pickups on their own?
Click the arrow to see the answer
Click the arrow to see the answer
Yes. Customers can log in to the Customer Portal, click My Profile, select the child's account from the Manage Family Accounts dropdown, and scroll down to the Authorized Pickups section to add a new pickup person.
What reports are updated when I check someone in?
Click the arrow to see the answer
Click the arrow to see the answer
Check-in data is saved to the group attendance report and the sign-in roster. Use the Normal & Sign-In Roster report to print either format.
How do I check customers out at the end of the day?
Click the arrow to see the answer
Click the arrow to see the answer
Once a customer has been checked in, an "In" label will appear next to their name. Select the customer and click Next at the bottom of the page to open the checkout prompt. From there, select who is picking up the customer from the authorized list and edit the checkout time if needed. An "Out" label will appear once complete.