Overview
If you receive an email or notification about a customer who was refunded a transaction directly through their credit card company, there is a way through CardPointe to gather more information and even be notified when a chargeback occurs.
💡 Info
If you need to reverse an invoice in Dash because of a chargeback, you can follow the steps in this article below.
🛠️ How
Click the arrow to learn how to view chargebacks in CardPointe
Click the arrow to learn how to view chargebacks in CardPointe
Log in to your CardPointe account.
Select the Reporting dropdown.
Click Chargebacks.
Locate the transaction number for the chargeback.
Search for that transaction in Dash using the Transaction Search Report.
📞 Need more help?
If your merchant number begins with 5444, 7130, or 9125, please call 866-637-5467.
For all other merchant numbers, please call 800-672-5007.
If the chargeback in question is for a PIN-based debit transaction or if you have any other questions, call our Merchant Solutions team at 877-828-0720.
You can also set up notifications in CardPointe when chargebacks occur.
✍️ Note:
CardConnect’s ACH ID is G592126793 which is used to help verify ACH withdrawals and deposits with CardConnect.