📝 Overview
If you receive an email or notification about a customer who was refunded a transaction directly through their credit card company, there is a way through CardPointe to gather more information and even be notified when a chargeback occurs.
💡 Info
If you need to reverse an invoice in Dash because of a chargeback, you can follow the steps in this article below.
💬 What Is a Chargeback?
Click the arrow to learn what a chargeback is
Click the arrow to learn what a chargeback is
A chargeback occurs when a customer or the customer’s bank challenges all or part of a card payment. When a chargeback is opened, the disputed amount is temporarily removed from your merchant account while the bank reviews the case. Chargebacks must be resolved directly between your business, the customer, and the customer’s bank. Dash and DaySmart are not able to reverse or resolve chargebacks.
👉 Note: Dash allows you to reverse an invoice inside the software for bookkeeping purposes, but this action does not affect the bank’s chargeback process or return any disputed funds.
📣 Want a deeper understanding of how chargebacks work?
Learn how CardConnect evaluates disputes, what documentation helps, and what to expect during the review process.
🛠️ How to View Chargebacks
Click the arrow to learn how to view chargebacks in CardPointe
Click the arrow to learn how to view chargebacks in CardPointe
Log in to your CardPointe account.
Select the Reporting dropdown.
Click Chargebacks.
Locate the transaction number for the chargeback.
Search for that transaction in Dash using the Transaction Search Report.
📞 Need more help?
If your merchant number begins with 5444, 7130, or 9125, please call 866-637-5467.
For all other merchant numbers, please call 800-672-5007.
If the chargeback in question is for a PIN-based debit transaction or if you have any other questions, call our Merchant Solutions team at 877-828-0720.
You can also set up notifications in CardPointe when chargebacks occur.
✍️ Note:
CardConnect’s ACH ID is G592126793 which is used to help verify ACH withdrawals and deposits with CardConnect.