Overview
If you receive an email or notification about a customer who was refunded a transaction directly through their credit card company, there is a way through CardPointe, you can gather more information and even be notified when a chargeback occurs.
FYI: If you need to reverse an invoice in DaySmart Rec because of a Chargback, learn how to do this here.
How
First you will need to login to your CardPointe account:
Select the Reporting drop down, then click Chargebacks
From here, you can access the transaction # which can be searched in DaySmart Rec via the Transaction Search Report.
Need more help?
For more information regarding your chargeback or to respond to a dispute, please reference your case number and contact the applicable team below:
If your merchant number begins with 5444, 7130, or 9125 please dial 866-637-5467.
For all other merchant numbers, please dial 800-672-5007.
If the chargeback in question is for a pin based debit transaction or if you have any other questions, please call our Merchant Solutions team at 877-828-0720
In CardPointe you can also get set up for Notifications when Chargebacks occur
CardConnect's ACH ID is "G592126793". This is used to help verify ACH withdrawals/deposits with CardConnect.