The Audit Report logs a complete history of changes made in the system, whether by users or background processes. It provides visibility into data updates, such as roster adds/drops, edits to customer information, or program modifications. Each entry includes the action, affected ID, old and new values, who made the change, and when it occurred.

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Use this report when you need to audit data changes across the system—such as investigating who edited a customer profile, when a roster adjustment was made, or whether user permissions were updated. It’s especially valuable for administrators, customer support teams, and data compliance reviews.

If you're trying to trace down a specific change, enter the Customer ID or Roster ID directly to limit noise. Filtering by Edited By User helps hold staff accountable or clarify internal questions about updates. Leave the date fields blank to see a full history. Export a PDF version when changes need to be documented or shared outside the system.

The Electronic Signature Requests Report displays all e-signature requests sent to customers, allowing you to monitor their status, review details, and troubleshoot issues. Each request is tied to a booking or customer record and includes submission status, timestamps, and error messages (if applicable).

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Use this report to check which customers have completed required signatures, troubleshoot failed requests, or confirm when a waiver or document was sent. It's helpful for staff managing waivers, program agreements, or any form requiring a digital signature.

If you're looking to verify completion for a specific person or booking, enter their Object ID or use the Creator filter. Requests with a "Request Complete" status indicate a successful submission. Export the report to CSV to follow up with customers who haven’t completed their forms. Use the Request ID to trace issues with your e-signature provider if needed.

The Email Bounce Report displays emails that failed to reach customer mailboxes, allowing you to investigate delivery issues and identify addresses that should be removed from your mailing list. Data is retained for the past 30 days.

When you send an email to a customer, the receiving server may reject it for various reasons: an invalid address, a full mailbox, or a temporary network issue. A bounce occurs when that email fails to deliver. This report lets you see which emails bounced, why they bounced, and when. Understanding bounce types helps you maintain sender reputation and follow up with customers effectively.

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Use this report when a customer reports they didn't receive an important email (invoice, confirmation, waiver link). It's also useful when you need to verify that an email address is valid before sending critical communications, troubleshoot why automated emails aren't reaching customers, or identify addresses that should be removed from your mailing list due to permanent bounces.

If a customer says they didn't get an email, search by their email address in the Emails column and review the bounce details to confirm whether the address is the issue. Permanent bounces should be investigated. Ask the customer to provide a corrected email address before resending. If you see many Transient bounces for the same address over time, the address may be inactive or abandoned. The Search field is useful for power users: you can enter specific error codes or keywords from the Raw Bounce JSON field to find related issues and spot patterns across multiple bounces.

The Email History Report shows messages sent from the system to customers, including whether an email has been sent or is still queued for delivery. It provides visibility into the timing, subject, and origin (source) of each email, making it easy to troubleshoot communication or confirm delivery.

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Use this report to verify email delivery, track outgoing communication for customer support, or audit specific messages (e.g., waiver confirmations, registration notices, receipts).

Use the "Added" column to see when an email was queued and the "Sent" column to confirm the exact time it was delivered. If you’re troubleshooting missing communication, this timestamp comparison is a great place to start. Filtering by "Source" helps isolate specific types of messages—like invoices, signed waivers, or registration receipts—so you can quickly review what was triggered and when. Searching by a customer’s name or email will give you a full timeline of messages sent to them, which is especially helpful for support or follow-up. If you notice delays, checking the "Include Messages Waiting to be Sent" option will show you emails still in queue. Keep in mind that emails listed with "dash" under the employee column were generated automatically through online customer actions.

The Customer Events report (sometimes referred to as the “Online Events” report) displays system activity tied to individual customers. You can see when a customer logs in or out, attempts payment, signs up for a team, or scans into the facility. Each event is timestamped and associated with a customer record.

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Exportable as CSV or PDF for tracking and analysis.

Use this report when troubleshooting customer access issues, verifying attendance or check-in activity, or confirming whether customers are engaging with your online portal. It’s also helpful for marketing teams looking to track engagement via Signup or Invite events, and for front desk staff confirming login behavior for recent inquiries.

Use the Event Type filter to quickly isolate logins, failed payment attempts, or other key customer behaviors. Leaving the customer name field blank allows you to spot trends across your full user base, especially after a campaign or major program release. If you’re monitoring traffic from a specific promo, look for “Track Source” events tied to a campaign ID. For smaller windows of time, reduce the display limit for quicker results, and export to CSV if you need to sort by time, name, or event.

The System Events report logs activity performed by your internal users (employees), allowing you to audit events like mass emails, data exports, and system access. Each event record includes the user, timestamp, action type, and system details.

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Use this report when you need to verify which employee sent a broadcast email, exported customer data, or logged into the system during a specific time period. It’s especially useful for auditing employee actions or confirming delivery of communications like team updates or class schedules.

If you're auditing mass communication, start by filtering for “Customer Broadcast Emails” or “Team/Class/Camp Emails.” Click "View details/email contents" to confirm what was sent and when. Use “Employee Login Failure” to investigate potential access issues. Export logs to CSV if you need to perform deeper analysis or share records with leadership or support teams.