📝 Overview
Program Types are the foundation for how your offerings are displayed and organized in the software. They act as high-level categories that group together related programs, products, and events. By assigning Products to a Program Type, and then linking those to Seasons or Levels, you control how customers browse and register online.
From the customer’s perspective, Program Types make navigation easier by breaking your offerings into familiar categories such as Youth Camps, Adult Leagues, Fitness Classes, or Drop-In Activities. This reduces confusion, improves the registration experience, and helps customers quickly find the programs that matter to them.
From the staff/admin perspective, Program Types provide structure and reporting benefits. They ensure that your Products and Programs are organized consistently, can be filtered in key reports (like GL and Category Sales), and allow you to highlight your offerings with images and names that align with your organization’s branding.
Without Program Types, Products may not display correctly online, and reporting on registrations or sales can be incomplete. That’s why setting them up is an essential early step when building or expanding your programs in the software.
🔑 Authorizations
To create or edit a Program Type, a User’s role must have the Company Account Settings authorization.
📍 Where to Access Program Types
Click the arrow to learn where to find the Program Types page
Click the arrow to learn where to find the Program Types page
Press the "Programs" button from the drop down menu and click on Program Types to create your new Program Types.
You can also start typing in the word "Programs" in the global search box at the top of the screen.
⚙️ Creating a Program Type
Click the arrow to learn how to create and manage Program Types
Click the arrow to learn how to create and manage Program Types
Click the + button and type the name of your new program.
Upload an Image (recommended for online display).
You can choose whether this Program should appear Online for customers to register for. This picture below shows programs online and how they will display.
Click the toggle Team Management on, if the program is team based where the customer can either join an existing team or create a new team.
Enable Public Event Registration for ticket-style events. Click the button below to learn more about this feature:
External Registration URL can be used if your facility uses a 3rd party registration system. Click the button below to learn more about this feature:
Press Save New Program
📦 Assigning Programs to Products
Click the arrow to learn how to link a Program Type to Products
Click the arrow to learn how to link a Program Type to Products
Next, we need to assign the program types to the Products. Click on the Cash Register option form the top menu bar select Products. You can also start typing in the word "Products" in the global search box at the top of the screen.
You can choose to search by Product Category, such as Fee - Class, to pull up all of the class products in your system or search by and product name.
Put a check box next to the products that you would like to label a specific Program Type.
In the Manage Selected Products box change the drop down to the program you want to assign the checked products to.
Press the Apply Button to save.
🗓️ Assigning Programs to Seasons & Levels
Click the arrow to learn how to attach Programs to Seasons and Levels
Click the arrow to learn how to attach Programs to Seasons and Levels
In order for Programs to appear online, you must attach the Programs through the Season or Level Settings Page.
Season Settings Page
Level Settings Page
📊 Reporting
Click the arrow to learn how to report on Program Types
Click the arrow to learn how to report on Program Types
When you are ready to see the products associated to your Program Types, you can run these either through the GL Report or the Category Sales Report.
If you select a program type as a filter, it will only display those products associated to that filter for the time period you have selected.
💡 Pro Tips
⚠️ Keep Program Type names short and customer-friendly.
🧠 Use distinct, recognizable images to make browsing easier.
💬 Limit the number of Program Types so customers aren’t overwhelmed.
⛔️ Programs will not appear online unless tied to a Season or Level.
📌 Use reporting data to refine or adjust Program Type categories.
❓ Frequently Asked Questions (FAQs)
Click the arrow to view frequently asked questions
Click the arrow to view frequently asked questions
What’s the difference between Program Types and Products?
Click the arrow to see the answer
Click the arrow to see the answer
A Program Type is a category or label. A Product is the actual item you sell (e.g. a specific class or registration).
Can a Product belong to more than one Program Type?
Click the arrow to see the answer
Click the arrow to see the answer
No. Each Product can only be assigned to one Program Type.
Why isn’t my Program showing online?
Click the arrow to see the answer
Click the arrow to see the answer
Programs only display if they are set to Visible Online and attached to a Season or Level.
What is Public Event Registration?
Click the arrow to see the answer
Click the arrow to see the answer
It allows you to sell tickets without registering individuals. This is useful for events where only ticket counts matter.
Why don’t I see Program Types listed on reports?
Click the arrow to see the answer
Click the arrow to see the answer
Confirm that the Program Type is assigned to a Product and tied to the correct Season or Level.