💡 One-off Events Only

This feature is designed for one-off events that are not linked to a season and do not require participant waivers. Only the purchaser signs in advance.

Examples include movie night tickets, pancake breakfasts, and corn maze fun.

🌐 Online Sales Focus

Currently, Quick Ticket is designed for online sales, with limited functionality for registering customers from the admin side.

📝 Overview

Quick Ticketing streamlines ticket sales for general attendance events, making purchasing fast and check-in easy with a QR code. Customers can buy multiple tickets without assigning them and share the QR code with others.

🛠️ Setup

🗂️ Programs

Click the arrow to learn how to set up Programs

From the global search box, type Program.
Create a new Program type specifically for Quick Ticketing Events. The Public Event Registration must be enabled.
Click the Save button.

🎨 Event Types

Click the arrow to learn more

From the global search box, type Event Types.
Create a new Event Type specific for your Quick Ticketing event you are holding.
Set the event type to Active.
Set a unique color that will appear on your calendar to help these events stand out from your other calendar events throughout the day.
Set the Program type to the one you created above.
The Has event roster must be toggled on.
Select the product your customer will be purchasing for the Registration Product.
Within the Options section, it is suggested that the Event published online by default is turned on.

📅 Calendar Events

Click the arrow to learn how to create Calendar Events

Go to the Calendar page and find the date, time, and resource you would like for your first event. When creating a new event, a modal appears to select an event type, choose your event type you just created above.
Enter in event details, if the event will repeat, and if there is a capacity per event that needs to be set

🎥 Video demo of Admin setup

👀 Customer View (Via Customer Portal)

🎟️ Drop-In Events

Click the arrow to learn the difference between Drop-In and Quick Ticketing

In the Customer Portal, Quick Ticketing events appear under Drop-In Events in the left navigation menu.

There are two types of Drop-In events:

Per-session events – Linked to a season and roster, allowing customers to register eligible family members or add new ones.
Quick Ticketing events – Customers can purchase multiple tickets under their account without assigning them to specific individuals.

🎥 Video of Drop In vs Quick (Guest) Ticketing

These two features are now located in the same area of the customer portal but as of now, they are very different in terms of the setup and the registration process.

Here is a quick video that explains it all.

🛒 How to Register

Click the arrow to learn how customers register for Quick Ticket Events

Go to the Drop-In Events area. Select a day that has events displaying to register for. The event details will display below.
Select number of tickets to purchase, and press the Add to cart button.
The tickets will be added to the cart in the upper right hand corner. Click on the cart to continue to checkout.
Enter payment details and checkout.
Customer will be emailed an invoice which includes a QR code that can be used to check in for the event or sent to others for them to check in.

🎥 Video demo of Customer Portal

👥 Staff View

🔑 Check-In Methods

Click the arrow to learn how staff check in attendees

The QR code that was sent to the customer who paid can be scanned for the event. A check in modal will appear.
On the event page through the calendar, there is a way to manually check individuals in. Next to each name, you can see how many from the party have already checked in.
After selecting from the event page next to the customer, "Check In" a modal will appear asking how many are checking in at this time.
A success banner will appear stating the check in was successful.

📊 Reporting

📑 Event Search and Bulk Edit

Click the arrow to learn how to run reporting for Quick Ticketing

Open the Event Search and Bulk Edit report.
Choose the location, date range, and the event type you have created for your quick ticketing events.
Under the Search Options drop down, check the box for show registrations and capacities.
Click the Search button.

💡 Pro Tips

⚠️ Use clear Event Type names (example: Quick Ticket – Movie Night) to avoid confusion.
🧠 Assign a bright color to Quick Ticket Event Types for quick identification.
💬 Always run a test purchase to confirm the QR process works smoothly.
⛔ Quick Ticketing should not be used if waivers or participant data collection are required.
📌 Train staff on bulk check-in for large crowds to save time.

❓ Frequently Asked Questions (FAQs)

Click the arrow to view frequently asked questions