Special note: This initial version of the feature is directed towards one off type of events that are not going to be tied to a season nor will they require a participant's online waiver to be signed. Only the purchaser will have a waiver signed ahead of time. Some examples of how this can be used are Movie night tickets, Pancake breakfast, Corn Maze fun, etc.
Additionally, this current iteration of Quick Ticket is intended for online sales. The feature is very limited when attempting to register customers from the admin side.
Overview
Quick ticketing is designed to make it simple for you to sell tickets to general attendance events. Purchasing tickets is quick and painless for your customer and Check in is as simple as scanning a QR code. Quick ticketing allows a customer to purchase multiple tickets at once without having to assign them to anyone else. Once purchased, the customer can use the QR code to check in, or send it to anyone that they want to attend the event. Quick Ticketing is designed for events that don't require waivers.
Setup
Program
From the global search box, type "Program".
Create a new Program type specifically for Quick Ticketing Events. The "Public Event Registration" must be enabled.
Click Save button
Event Type
From the global search box, type "Event Types".
Create a new Event Type specific for your Quick Ticketing event you are holding.
Select the product your customer will be purchasing for the "Registration Product".
Set the "Program" to the one you created above.
Set the event type to "Active".
Set a unique color that will appear on your calendar to help these events stand out from your other calendar events throughout the day.
The "Event published online by default" and " Has event roster" must be toggled on.
Event Setup
Go to the Calendar page and find the date, time, and resource you would like for your first event. When creating a new event, a modal appears to select an event type, choose your event type you just created above.
Enter in event details, if the event will repeat, and if there is a capacity per event that needs to be set
Video demo of admin setup: https://www.loom.com/share/c2b1b2026f9a4a0db7c144ff0b064e7e
How It Looks
From the customer online member app, the Quick Ticketing events will be found in the "Drop In Events" section on the left hand nav area of the screen. There are two types of "Drop "In" events. The first type is a per session style which is associated to a season and a roster. A customer can only select up to the number of people within their family that qualify for the event or they can choose to add additional family members to their account. The second type of event is for the Quick Ticketing events. In this case, a customer can buy "x" number of tickets all under their account.
Go to the Drop In Events area. Select a day that has events displaying to register for. The event details will display below.
Select number of tickets to purchase, and press the "Add to cart" button.
The tickets will be added to the cart in the upper right hand corner. Click on the cart to continue to checkout.
Enter payment details and checkout.
Customer will be emailed an invoice which includes a QR code that can be used to check in for the event or sent to others for them to check in.
Video demo of customer experience online: https://www.loom.com/share/d1333ff976454e668d31cacf13247828
Check In Options
The QR code that was sent to the customer that paid can be scanned for the event. A check in modal will appear.
On the event page through the calendar, there is a way to manually check individuals in. Next to each name, you can see how many from the party have already checked in.
After selecting from the event page next to the customer, "Check In" a modal will appear asking how many are checking in at this time.
A success banner will appear stating the check in was successful.
Drop In vs Guest Ticketing
These two features are now located in the same area of the member app online but as of now, they are very different in terms of the setup and the registration process. Here is a quick video that explains it all.
https://www.loom.com/share/e5ac91fe562d48b5a8fbcfa2aa8a7b58
Reporting
If you want to see how many tickets have been purchased for a specific event, the best way to do this is from the Event Search and Bulk Edit Report.
Choose the location, date range, and the event type you have created for your quick ticketing events.
Under the "Search Options" drop down, check the box for "show registrations and capacities".
Click "Search" button.
