⚠️ Note: This feature is only available in the newest version of the Customer Portal. Customers still using the legacy portal will not see the Drop-In option.
📝 Overview
Drop-In Registration provides a streamlined way for customers to register for one-off dates in a program. Instead of navigating through the standard Register tab — which displays all available dates for a season — the Drop-In tab in the Customer Portal offers a quicker path with fewer clicks. Customers can view only the eligible daily sessions, add a date to their cart, and complete checkout in just a few steps.
This option is perfect for participants who want a fast and convenient way to sign up for a single day or occasional dates. Only programs that meet specific criteria (see below) appear in the Drop-In tab. After registering, customers receive a confirmation email, which may include a QR code they can use if the facility chooses to check people in.
🛠️ Setup (Admin)
Click the arrow to enable or disable Drop-In from Company Settings
Click the arrow to enable or disable Drop-In from Company Settings
Navigate to Company Settings > Member App.
Locate the toggle “Allow Drop-In Event Registration.”
When enabled, a Drop-In tab appears in the Customer Portal.
When disabled, the tab is hidden from customers.
💡 Good to know:
Some facilities disable this if they don’t offer per-session/camp events, preventing customers from seeing an empty tab.
Others prefer to guide all registrations through the main Register path rather than the Drop-In tab.
ℹ️ Which Programs Appear in the Drop-In Tab?
Click the arrow to understand why programs show (or don’t show) in Drop-In
Click the arrow to understand why programs show (or don’t show) in Drop-In
Only programs that meet these criteria will appear in the Drop-In tab:
The Registration Type used for the season is set to Per-Session.
The level is set to Selected Events (allowing daily registrations).
⚠️ This is not a setup step — it’s a requirement of the system. If a program doesn’t meet both conditions, it won’t be available for drop-in registration.
This information is especially helpful for troubleshooting if customers report that they can’t see their program in the Drop-In tab.
🧑💻 Customer View
Click the arrow to see how customers navigate & register via the Drop-In tab
Click the arrow to see how customers navigate & register via the Drop-In tab
Log in to the Customer Portal.
From the navigation menu/tabs, select Drop-In.
If you don’t see the Drop-In tab, either the facility has disabled it or your program doesn’t meet the criteria.
Browse single-day sessions or events.
You’ll see a list or calendar view with available drop-in dates.
Filters are available (e.g. by location, activity type) so you can quickly find what works.
Tap “Add to Cart” or similar to select the specific date.
Some cards show event name, date/time, location, eligibility, price.
You can often click for more info / description.
In your Cart, select which family member(s)/registrant(s) will participate.
If more than one is attending, you will select each person one at a time.
Fill out required registration details:
Any add-ons (rentals, gear, etc.)
Custom forms (if facility requires)
Once all registrants have been selected and registration questions are answered, you will see a Confirm Registration button.
Proceed to payment and checkout.
Review your cart and total cost.
Discounts, taxes, fees will be shown if applicable.
The next screen will display the transaction details and summarize what was purchased.
After successful payment, you’ll get confirmation (often via email) that includes a QR code.
Use the QR code at check-in on the day of attendance.
📍 Staff View
Click the arrow to see how staff can manage drop-in attendance
Click the arrow to see how staff can manage drop-in attendance
Check-In (Optional):
Some facilities choose to check customers in for drop-in events, while others do not. If your facility uses check-in:Staff can scan the customer’s QR code (sent by email after registration).
From the linked invoice, staff select the day(s) the customer is attending.
The system automatically marks related purchase orders as fulfilled.
No Check-In:
If your facility does not require check-in, customers are simply registered for the date they purchased, and no further action is needed by staff.
💡 Pro Tips
⚠️ Programs must meet the Per Session + Selected Days criteria to show in Drop-In.
🧠 Make sure staff know whether your facility uses QR code check-in or not.
💬 Add-ons (meals, apparel, rentals) can be offered at checkout to boost sales.
⛔ Customers cannot complete registration without required forms or waivers.
📌 Staff should confirm attendance daily (if using check-in) to keep participation records accurate.
❓ Frequently Asked Questions (FAQs)
Click the arrow to view frequently asked questions
Click the arrow to view frequently asked questions
Can customers switch their selected days after checkout?
Click the arrow to see the answer
Click the arrow to see the answer
Yes, but staff must update the registration in the admin system.
Do customers need a QR code to attend?
Click the arrow to see the answer
Click the arrow to see the answer
No. The QR code is optional. Staff can check in manually or skip check-in altogether.
Why are my programs not showing in the Drop-In tab?
Click the arrow to see the answer
Click the arrow to see the answer
Only seasons set to Per-Session with Selected Days enabled will appear.