📝 Overview

Use the Make-Ups and Free Trials Report to quickly view upcoming and past make-ups and free trial sign-ups across your programs. This report helps you understand:

Who is planning to attend
When customers are attending
How different filters can refine your results

📣 Want to better understand how Make-Ups work?

Learn how make-ups are created, managed, and scheduled from the admin side.

Learn More

📣 Curious how Free Trials function and convert?

See how free trials are set up, tracked, and converted into paid registrations.

Learn More

📍 Where

Click the arrow to see how to access this report

Click Global Search at the top of the page
Type Make-Ups and Free Trials Report
Select the report from the results

🛠️ How It Works

🔎 Filters

Click the arrow to view all available report filters

You can narrow report results using the following filters:

Location
Start Date and End Date
Start Time and End Time
Season
Level
Roster
Customer Name
Day of Week
Report Type
- Make-Ups
- Free Trials
- Both

After selecting your filters, click Run Report to generate results.

📊 Display Options

Click the arrow to see which columns and details can be displayed

Once the report is generated, you can customize the visible columns. Available display options include:

Location
Resource
Season
Level
Guardian(s)
Day of Week
Show Source/Employee
This indicates whether the registration was completed online through the Customer Portal or entered by staff.

📈 Examples of Use

Below are just a few ways this report could be used.

📅 Viewing Make-Ups and Free Trials for a Specific Season

Click the arrow to see how to filter the report by season

👀 Interested in seeing all registrants signed up within a specific season for both Free Trial and Make-Ups?

Below is how your search parameters should be set up.

Select the appropriate Location
Choose a Start Date and End Date
Select the desired Season
Click Search to run the report

🏢 Viewing Attendance for a Specific Location and Date

Click the arrow to learn how to filter by location and date

👀 Interested in seeing all registrants coming in a specific location on a given day?

Below is how your search parameters should be set up.

Select the desired Location
Enter the specific Date
Leave Season, Level, and Roster blank if not needed
Click Search to run the report

👩‍🏫 Preparing for a Specific Roster

Click the arrow to see how to narrow results to one roster

👀 Interested in seeing only registrants for a specific roster on a specific day so that an instructor can be prepared?

Below is how your search parameters should be set up.

Select the Location
Choose your Date Range
Select the appropriate Season
Select the Level
Select the Roster
Click Search to run the report

🌎 Viewing All Locations Within a Date Range

Click the arrow to learn how to run the report across all locations

👀 Interested in seeing customers coming in ALL LOCATIONS for a specific time period?

When All Locations is selected, Season, Level, and Roster filters are unavailable. Use a date range to refine results.

Select All Locations
Choose a Start Date and End Date
Click Search to run the report

👨‍👩‍👧 Showing Guardian Information

Click the arrow to see how to display guardian details in your report

👀 Interested in seeing the contact/guardian details for the participants attending a make-up or free trial?

Make sure you check the box to show guardian(s).