When you are ready to start using the Make-Up feature, you will need to go to your Integrations & Add-ons page and click on the Addons tab.

Click the toggle to "Enable Make-ups".

There are two global settings company wide to decide on, Limit Per Customer and Look-back Period.

Once the this feature has been turned on, you will see a new option in your Class and Per Session type of Seasons.

Select a Season that you want to turn Make-Ups on for.

Within the Season settings, you will notice a toggle for Make-Ups. Once this is turned on at the Season Level, it will turn it on automatically at each level and roster.

Conversely, turning this off at the season level will turn it off at each level and roster.

✍️ Note: If you are creating a brand new season, these same options are presented to you.

Max Registrants: This is the number of make-up customers allowed per event. Note: Setting this at 0 or leaving it empty means it is unlimited.

Above roster limit: Number of allowed make-ups beyond what is set for the roster limit. This number cannot be more than the "max registrant" amount.

Signup Start: The number of days before a make-up event when it first becomes available for enrollment. (Entered in whole days only.) This value must be different from “Signup End.”

Signup End: The cutoff point before the make-up event when enrollment closes. (Can be entered in hours or whole days.) This value must be less than “Signup Start.”

🧠 Example

💡 If Signup Start and Signup End are the same, the make-up will never appear.

Limit per customer: This value will override the Company Settings "limit per customer" value to allow adjusting for each season if you would like. If the Company Settings "Look Back" period is set, this value will be applied to that date range. Note: Setting this at 0 or leaving it empty means it is unlimited.

Registration Email Template: This should be created ahead of time and added here. This can be used to pass along any additional details your customers may need to prepare them for their make-up.

From the Season setting page, click on the Levels tab on the left hand side. This will display all existing Levels for the Season and allow you to create new Levels.

In this case, we will select an existing Level to view. Click on the "Settings" tab on the left hand side.

Scroll down to the Make-Ups section. By default, the make-ups section will be toggled on. You can, however, choose to have this feature on for some levels and off for others.

For all values at the Level settings, the season and/or company settings will carry over by default. These values can be changed for the Level. For example, an alternative email can be sent for the specific level vs the rest of the season.

From the level page, a list of program rosters (classes or camps/per session events) will display. Select one to view.

Click on the "Settings" tab on the left hand side.

Towards the bottom of the page, you will see a "Make-Ups" toggle. If you choose to turn make-ups off for this roster, you can. Otherwise, the same settings from the level, season and/or company, will be carried over to the roster.

If you have a customer that needs to schedule a make-up with you they can either choose to schedule the Make-Up through the Member App themselves or this can be done through the Admin side.

Find the customer profile and then proceed to roster they are currently signed up for. Next to their name within the Roster section of the program, there are 3 vertical dots. Click to view, "Schedule Make-up".

Next you will be taken to a Program search page to view other options within the same season and level that the customer can attend instead.

After clicking the Search button, all available rosters will appear. Select the one that will work for the customer's schedule.

Once you select the roster, a list of events will appear to select from. First select which day the customer will be missing from their regularly scheduled roster.

Then look at the list of events for the make-up and determine which date they will attend instead. Based on the make-up settings, certain event dates may not appear and others may be disabled.

Click the "Confirm" button when finished.

Once this has finished, you will see on the roster the customer is going to attend a make-up for, a new section for Make-Ups.

This section displays on the roster they are currently on, the event they are missing, plus if you hover over the "i", you can see which date the Make-Up will be.

From the Global Search box, type in "Daily Checklist".

The Daily Checklist reports back alerts that the front staff should be aware of such as expired memberships, waivers that need to be signed, team balances, birthdays, if a Free Trial member is coming in, and now when a customer is signed up for a Make-Up class.