📝 Overview
Searching makes it easy to locate products across your entire system—whether you’re checking availability, confirming details like GL codes or tax settings, or troubleshooting inactive items. From the product search page, you can filter results by category, location, or specific identifiers, and even export the data for reporting.
📣 Looking to create a product instead?
If you’re trying to build a new product, review our article on Creating a Product below:
📍 Where
Use the Global Search and type "Product", or go to Cash Register → Products.
🔎 How to Search for a Product
Click the arrow to learn how to search for products
Click the arrow to learn how to search for products
Once on the Product page, there are filters on the left side:
Product Name
GL Code
Category
Discount Code
Locations
Select checkboxes to show inactive products, tax information, or product locations.
Note ✍️: If you leave all filters blank and click Search, the system will display all active products.
Click Search.
💡 Tip: If you leave all filters blank and click Search, the system will display all active products.
You can also:
Click the + icon to create a new product.
Use Manage Selected Products to apply discounts, GL codes, or programs in bulk.
Export results to CSV or PDF for reporting needs.
💡 Pro Tips
⚡ Use the Global Search box (top-right) for quick access without navigating menus.
📌 Combine filters (like Category + Location) to narrow down results efficiently.
🧠 Keep inactive products hidden unless you’re troubleshooting historical records.
⛔ Don’t forget: Leaving filters blank will return all active products—use with caution for large inventories.
🔍 Use the Copy option to quickly duplicate an existing product setup.
❓ Frequently Asked Questions (FAQs)
Click the arrow to view frequently asked questions
Click the arrow to view frequently asked questions
Can I access a product using the UPC code?
Click the arrow to see the answer
Click the arrow to see the answer
Yes. On the Cash Register page, enter the UPC code in the Search POS or Enter UPC field. This will add the product directly to the cart. Once in the cart, click the product name to open its product setup page.
How do I search across multiple locations?
Click the arrow to see the answer
Click the arrow to see the answer
Select “All Locations” from the filter dropdown to search across every location.
Can I see inactive products?
Click the arrow to see the answer
Click the arrow to see the answer
Yes. Enable the Show Inactive Products checkbox on the filter panel. This will display all active products along with inactive products. Inactive products will include an inactive” label after the product name (e.g., 1 HamsterBall Hour Rental (1 Hour) inactive).
Can I export product search results?
Click the arrow to see the answer
Click the arrow to see the answer
Yes, click CSV or PDF to export the results list.
What happens when I toggle “Show Tax Information” or “Show Product Locations”?
Click the arrow to see the answer
Click the arrow to see the answer
Turning on Show Tax Information or Show Product Locations adds an extra sortable column to the results table with those details. You can click the column header to sort by tax info or by product locations.
Why do I only see 50 products at a time with many pages?
Click the arrow to see the answer
Click the arrow to see the answer
Results are paginated. Use the Show 50 entries dropdown at the top-right of the table to switch to Show All entries and view the full list on a single page. If you have a large catalog, loading “All” may take a bit longer.
