Overview
Using Twilio with DaySmart Recreation streamlines communication via text messages, saving time and improving customer satisfaction.
Please note that Twilio does have a message based fee and there may be other fees charged by mobile phone providers to businesses using 10-digit codes (phone numbers). This is an initiative in the mobile phone provider space called A2P 10DLC (A2P 10DLC refers to a system in the United States that allows businesses to send Application-to-Person (A2P) type messaging via standard 10-digit long code (10DLC) phone numbers). For more information on A2P 10DLC and potential fees, go to the Twilio A2P 10DLC Help Page describing the issues and what action might need to be taken.
Twilio Setup
To setup Twilio for SMS messaging it is necessary to follow these steps
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Create a Twilio account on Twilio's website
Log into your Twilio Account and go to the console page at https://www.twilio.com/console
Click on the Show link to display the Auth Token (see Figure #1 below)
Figure 1 - The Twilio Console Page with where to click to show the Auth Token
Take note of both the Account SID and the Auth Token (see Figure #2 below)
Figure 2 - The Twilio Console Page with the Auth Token displayed plus where to click to display Phone Number(s)
Click on the "See all phone numbers link"
Take note of the preferred Phone Number (see Figure #3 below)
Figure 3 - The Active Phone Numbers Page
DaySmart Rec Setup
Next, we need to get DaySmart linked with your Twilio account.
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Go to the Integrations & Add-ons page and from the Integrations tab you will see the Twilio tile (see Figure #4 below)
Figure 4 - Integrations & Add-0ns - Twilio Integration
Click on the "Get Started" button within the Twilio Integrations tile to access the "Enable Toggle" (see Figure #5 below)
Figure 5 - Twilio Integration Settings Dialog
Enter your Twilio account settings for Account SID, Auth Token and Phone Number and then click "Save Settings".
DaySmart Recreation will verify with Twilio these settings. If they are not correct the Dialog will stay open for editing. If they are correct Twilio Integration will be successfully enabled
Test that SMS messages via Twilio works by sending a test SMS message to a staff member
Reporting
To view and manage your Twilio billing, you will need to go to Twilio's website and view your account.