Options for Support

This article provides the following options to get help when needed.

How To Get Help

Hours

8AM-8PM EST Monday-Friday

Help Center

Need quick answers? Our Help Center offers step-by-step guides, videos, and FAQs to help you troubleshoot issues, complete setups, and find solutions fast. It’s available anytime, so you can get the help you need when you need it.

Help Center

Chat 💬

Need quick assistance? Chat is the fastest way to reach us during business hours when agents are available. Start a conversation from your account or the Help Center by clicking the Help icon in the lower-right corner of the page.

Click the arrow to learn more

A pop up window will appear with some self help options available:

View past tickets
Contact Us
View Help Center
See past notifications our team has sent regarding software updates

Choose "Send us a Message" and then "Chat to support"

Messenger Voice/Video Calls and Screen sharing

If the situation calls for it, your agent may request to use this tool within chat to begin a verbal correspondence with an option for you to share your screen.

The chat will notify you that the agent has started a call.
Click the blue Answer button.

3. To Screen share, select the center button with the up arrow in a box.

4. Select the content to share followed by the Share button.

Ask AI a Question 🤖

Click "Send us a message" and select this option. Type your question to get an instant answer using our Help Center content.

Why Use the AI Assistance?

Click the arrow to learn more

AI is here to provide quick answers and save you time, but we know nothing replaces human connection. Think of it as an enhancement to our support—not a replacement. If AI can’t fully resolve your issue, our support team is always available for personalized assistance.

What AI can help you with?

Click the arrow to learn more

Answering frequently asked questions (FAQs) about our features and functionality
Providing troubleshooting steps for common issues
Guiding you through using key tools in our software

What AI Can’t Help With

Click the arrow to learn more

Resolving complex, account-specific issues such as billing concerns or unexpected software behavior

Tips for Getting the Best Answers

Click the arrow to learn more

The more specific your question, the better the response!

✅ Good examples: "How do I create a new season?" or "How can I email our customers?"
❌ Less effective: "Season issues." or "Email problems."

Email 📧

Email us at [email protected]

Phone 📞

Schedule a phone call with our support team.

Learn More

Emergency 🆘

If you’re experiencing an emergency, email [email protected] for immediate assistance. Please use this only for urgent issues—not for bug reports or general support. You’ll receive a confirmation email and updates as we work to resolve the issue.

Emergency Examples

Unable to access DaySmart Rec software
Unable to process payments
Customers unable to register online through member app

Get to Know Your Team

Support Team:	Hobbies & Interests:	Favorite Product Feature:
Angie Walls Time Zone: Eastern	"Outside of DaySmart I enjoy yoga, Pilates and being outdoors. I love live music, cooking (not baking) and encouraging my two daughters to be good humans."	"Customers love that they can make DS Rec fit their business needs. It’s very versatile and business owners can adapt to meet their needs."
Zach Weatherly Time Zone: Pacific	"I enjoy sports, music and spending time with loved ones. Most time is spent with my family! I love most sports and watch them all. Seattle Sports are my life but also ruin it yearly. Playing softball and going to the gym were bigger pieces of my life that are coming back!"	"My favorite feature is the global search, it is really a catch all to find whatever you could possibly need in the system."
Ben Leonard Time Zone: Eastern	"When I’m not diving into tech, you’ll find me chasing my passions for sports, movies, cars, and fitness. I’ve run three marathons, completed a triathlon, and love rolling up my sleeves for home improvement projects. Whether it’s learning something new, tackling a big goal, or just staying active, I’m all about pushing myself and having fun along the way."	"My favorite feature of RecPro is its intuitive navigation and ease of use. It’s designed to make managing tasks straightforward and efficient, allowing users to focus on what matters most—delivering great experiences."
Sumner Menold Time Zone: Eastern	"I enjoy music, and spending time with my friends and family! I spend lots of time traveling when able, and love to volunteer! I also enjoy building models, and playing tabletop games with my friends!"	"My favorite feature within the software has to be the make payment menu. The ability to see active balances and make payments across invoices is extremely helpful!"
Jeffrey Avxhi Time Zone: Pacific	"I enjoy playing soccer and spending time with friends and family. My favorite premier league team LIVERPOOL! Besides watching sports, I love to hike and travel!"	"Favorite feature has to be the make payment section on the customer profile. Very useful for transferring balances."
Brandon Tann Time Zone: Eastern	"When I am not listening to some music (or occasionally making some) I find myself down at the basketball court near where I live shooting hoops for hours on end or even taking time to catch a game! Michigan born and raised, Go Lions! (Pistons will come around hopefully)"	"Favorite Feature of mine has got to be the dynamic invoice! Whether you are using it to easily change the billed to person or using it to even use a credit from a parent to pay for a balance the child has, it follows you everywhere!