🛟 Options for Support

This article provides the following options to get help when needed.

📝 How To Get Help

⏰ Hours

8AM-8PM EST Monday-Friday

📚 Help Center

Need quick answers? Our Help Center offers step-by-step guides, videos, and FAQs to help you troubleshoot issues, complete setups, and find solutions fast. It’s available anytime, so you can get the help you need when you need it.

Help Center

💬 Chat

Need quick assistance? Chat is the fastest way to reach us during business hours when agents are available. Start a conversation from your account or the Help Center by clicking the Help icon in the lower-right corner of the page.

Click the arrow to view chat availability and usage details

A pop up window will appear with some self help options available:

View past tickets
Contact Us
View Help Center
See past notifications our team has sent regarding software updates

Choose "Send us a Message" and then "Chat to support"

Messenger Voice/Video Calls and Screen sharing

If the situation calls for it, your agent may request to use this tool within chat to begin a verbal correspondence with an option for you to share your screen.

🎤 Microphone and speaker are required.

The chat will notify you that the agent has started a call.
Click the "Answer" button.

3. To Screen share, select the center button with the up arrow in a box.

4. Select the content to share followed by the Share button.

🤖 Ask AI a Question

Click "Send us a message" and select this option. Type your question to get an instant answer using our Help Center content.

Why Use the AI Assistance?

Click the arrow to view why AI assistance is helpful

AI is here to provide quick answers and save you time, but we know nothing replaces human connection. Think of it as an enhancement to our support. Not a replacement. If AI can’t fully resolve your issue, our support team is always available for personalized assistance.

What AI can help you with?

Click the arrow to see what AI can assist with

Answering frequently asked questions (FAQs) about our features and functionality
Providing troubleshooting steps for common issues
Guiding you through using key tools in our software

What AI Can’t Help With

Click the arrow to view AI limitations

Resolving complex, account-specific issues such as billing concerns or unexpected software behavior

Tips for Getting the Best Answers

Click the arrow to see tips for better AI results

The more specific your question, the better the response!

✅ Good examples: "How do I create a new season?" or "How can I email our customers?"
❌ Less effective: "Season issues." or "Email problems."

🎟️ Accessing the Ticket Portal

⚠️ Only users who have been assigned the System Admin role in their profile are authorized to access the Ticket Portal.

You can view and track the status of all support tickets related to your organization through the Ticket Portal. There are two easy ways to access it:

Click the arrow below to learn how to access tickets through Dash

Option 1: From Within the System

Locate the Help icon in the bottom-right corner of your screen while logged into Dash.
A support widget will appear greeting you by name. Select the “View Ticket Portal” option. This will redirect you to your ticket dashboard.
Inside the portal, you can:
- View tickets submitted by your organization or just the ones you’ve created.
- Use filters to sort by ticket status (e.g., In Progress, Resolved).
- See the assigned support agent and when tickets were last updated.

Option 2: From the Help Center

Go to the Help Center while logged in.
Click the “Tickets Portal” link under the Customer Support section.

📧 Email

Email us at [email protected]

📞 Phone

Schedule a phone call with our support team.

Learn More

🆘 Emergency

If you’re experiencing an emergency, email [email protected] for immediate assistance. Please use this only for urgent issues. Not for bug reports or general support. You’ll receive a confirmation email and updates as we work to resolve the issue.

Emergency Examples