📝 Overview
RFAM is a third-party integration that connects your facility management workflows directly to your recreation management platform. Designed for the management of facilities and open spaces, RFAM handles equipment inventory, preventative maintenance, work order management, lifecycle planning, and more.
Once enabled, the integration allows customers to submit maintenance requests directly through the Customer Portal, which are then routed to your RFAM account for tracking and resolution.
🛠️ Setup
Click the arrow to learn how to enable & configure the RFAM integration
Click the arrow to learn how to enable & configure the RFAM integration
In the global search box, type Integrations & Add-ons.
On the left side, click the Integrations section.
Click the Get Started button on the RFAM tile. A toggle will appear to enable the RFAM feature. Turn it on.
Select your RFAM package.
⚠️ Important Note: Only the Enterprise package is currently supported. Contact RFAM support for details on package options.
Enter the Incident Report URL provided by RFAM.
Enter the Patron Metric URL provided by RFAM.
Click the Save Settings button.
⚙️ How It Works
Click the arrow to learn how customers submit maintenance requests
Click the arrow to learn how customers submit maintenance requests
Once the integration is enabled, customers can submit maintenance requests directly from the Customer Portal.
The customer navigates to the Contact page in the Customer Portal.
They locate and fill out the Maintenance Request form.
Upon submission, the request is sent to RFAM for tracking and follow-up.