📋 Overview

In some cases, a customer may want to add an additional adult to their account whether it be a partner, spouse, or even a grandparent. This allows them access to be linked on the Admin side. As adults, they cannot see each other's events for privacy purposes but if children are added to one of the adult's accounts, the facility can link each adult to the children so they can see, register, and receive emails for the kids.

📣 Want to learn how to link additional family members?

Facility staff can connect adults to children on the Admin side so both have full visibility.

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📍 Where to Add a Partner (Customer Portal)

There are a couple different areas where a customer can choose to add a partner to their account.

Click the arrow to learn how to add a partner during sign up

Complete your own contact details in the sign up form.
Select Invite Partner.
Finish creating your account.
Your partner receives a confirmation email to set a password and log in.
If waivers are required, they’ll be prompted to sign it when they first login.

🎥 Video Demo

Click the arrow to learn how to add a partner from My Profile

Go to My Profile → Add Family Member.
Enter the partner’s contact details (use their own email).
Send the invite.
They confirm from the email, set a password, and log in.
If waivers are required, they sign before registering.

🎥 Video Demo

Click the arrow to learn how to add a partner during registration or checkout

Start a registration or purchase in the Customer Portal.
When asked Who are you registering?, choose Add Family Member.
Select Partner in the Relationship drop down and enter the partner’s details.
Once your partner accepts and signs any required waiver, you can register or purchase for them next time.

🛒 Registering a Partner

Click the arrow to learn how to register a partner

Begin a new registration or membership purchase in the Customer Portal.
On the Who are you registering? screen, select your partner’s name.
- If the partner has not yet accepted the invite or signed a waiver, they may not appear as selectable.
Complete the registration or purchase process as usual.
Confirmation details will be tied to your partner’s profile.

⚠️ Other Notes

Click the arrow to learn more

While the partner invite is pending (i.e. they haven’t confirmed), the main account will show a notice/flag on the main page.
The main account holder can resend the partner invite if needed.
Once the partner accepts the invite and finishes setting up, they will appear as a registration option on the family account—just like children.
If the partner’s waiver is expired or unsigned, they cannot be registered. A warning will show if an adult selects a partner whose waiver needs attention, prompting them to log in and complete it first.

💡 Pro Tips

⚠️ Check your email spam folder if you don’t see the invite—sometimes the confirmation email lands there.
🧠 Verify contact details before sending the invite (especially email) to avoid delivery issues.
💬 Remind partners to complete waivers if they’re blocked from registration.
⛔ If an invite seems lost, use the resend option or ask the facility Admin for help.
📌 Admins can assist if a partner doesn’t appear in the account after signup.

❓ Frequently Asked Questions (FAQs)

Click the arrow to view frequently asked questions

What are the rules around partners seeing children’s events?

Click the arrow to see the answer

Only if the facility links the partner to those children after the partner is added. Once linked, yes, they will see, register, and receive emails for the children.

What if the partner doesn’t receive the invite email?

Click the arrow to see the answer

Ask them to check spam/junk folders. If still missing, use the resend invite option from the main account. Also verify the email address entered is correct.

Can a partner proceed without signing the waiver?

Click the arrow to see the answer

No. If the waiver is required and is expired or unsigned, the partner must log in and sign it to register or be selected; otherwise, they’ll see a warning.