📝 Overview
Priority Registration lets you open registration early to specific groups of customers — such as residents, previous season participants, or members — before general online registration begins. This feature helps you reward loyal or in-district customers by giving them early access.
📍 Where You Enable Priority Registration
There are two ways to add Priority Registration:
🧱 While setting up a season manually
Click the arrow to learn where to access the Priority Registration settings
Click the arrow to learn where to access the Priority Registration settings
Navigate to Seasons and open a specific season.
Go to the Settings tab.
Under Online Registration, click Add a priority group.
📦 When exporting a season
Click the arrow to learn where to access the Priority Registration settings
Click the arrow to learn where to access the Priority Registration settings
If the original season had Priority Groups, you can choose to include them during export.
This saves time by copying over the same qualifying options.
You must still update the start dates to align with the new season.
🛠️ Setup
📣 New to creating seasons or registration settings?
Make sure your season has Online Registration enabled and a valid General Public start date.
Click on the Help Center article below to learn more about Creating a New Season
Click the arrow to learn how to configure your priority groups
Click the arrow to learn how to configure your priority groups
Set General Online Registration Dates
This is when general customers can begin registering.
Must be after any Priority Group start date.
Add a Priority Group
Click Add a priority group.
Set the Priority Start date and time.
⛔️ Must be before the general registration start or you’ll see an error.Select one or more qualifying options:
📆 Prior Season Participation
🎫 Membership
🏠 Residency (if GIS is enabled)
🔑 Priority Options Explained
Click here to learn about Prior Season, Membership, and Residency qualifiers
Click here to learn about Prior Season, Membership, and Residency qualifiers
📆 Prior Season Participation
Grants access to customers who registered in specific past seasons. You can type to search or use the dropdown to select past seasons that match the season type (e.g., Class, Team, Camp).🎫 Membership
Allows early access for customers with active memberships. Only memberships marked Available Online will display here.🏠 Residency
Uses GIS zoning to identify eligible residents. Only available if GIS is enabled on your account.
📣 Want to learn how residency is determined?
Residency is based on zone mapping using GIS tools built into the software. Zones can be configured to match city or regional boundaries for early registration access.
🧑💼 Staff View
Click the arrow to learn how admins are notified when a customer doesn’t qualify
Click the arrow to learn how admins are notified when a customer doesn’t qualify
If the customer doesn’t meet any Priority Group criteria, a warning message appears.
Admins can still click Continue to bypass the restriction and register the customer.
🧑💻 Customer View (Dash Online)
Click the arrow to preview the customer-facing registration behavior
Click the arrow to preview the customer-facing registration behavior
✅ Eligible Customers
See a "Register" button below the label “Priority Only”
Can proceed directly to registration and checkout
⚠️ Ineligible (but future eligible) Customers
See a “Not eligible” label
🔐 Not Logged In
See “Priority Only” message and a prompt to log in to check eligibility
💡 Pro Tips
⚠️ Customers only need to match one selected qualifier in a group to qualify.
🧠 You can add multiple groups to stagger priority windows (e.g., past season first, then members).
💬 Priority group dates must always be earlier than the general registration date.
⛔️ Does not apply to private team registrations.
📌 Exporting a season will carry over priority groups, but you must update the dates.
❓ Frequently Asked Questions (FAQs)
Click the arrow to view frequently asked questions
Click the arrow to view frequently asked questions
Can I use all three qualifiers in one group?
Click the arrow to see the answer
Click the arrow to see the answer
Yes, but customers only need to meet "one" to qualify for that group.
Can I reuse Priority Groups when I export a season?
Click the arrow to see the answer
Click the arrow to see the answer
Yes, but you must update the "Priority Start Dates"
Do customers need to log in to see their eligibility?
Click the arrow to see the answer
Click the arrow to see the answer
Yes. Otherwise they’ll only see “Priority Only” without registration access.
What if I don’t want to use Priority Registration?
Click the arrow to see the answer
Click the arrow to see the answer
Simply don’t add any priority groups, and registration will open for everyone at once.