📝 Overview
This article is a collection of training resources to help you and your staff get up and running. It includes video walkthroughs of common customer service tasks, links to relevant Help Center articles, and a ready-to-use onboarding email template for new employees.
🎥 Common Customer Service Videos
The videos below cover common customer service scenarios to help train your staff on everyday tasks.
Click the arrow to view common customer service videos
Click the arrow to view common customer service videos
Click the arrow to view Creating a Participant Account
Click the arrow to view Creating a Participant Account
Click the arrow to view Adding a Family Member to an Account
Click the arrow to view Adding a Family Member to an Account
Click the arrow to view Creating a New Organization Account
Click the arrow to view Creating a New Organization Account
Click the arrow to view Customer Account Creation Online
Click the arrow to view Customer Account Creation Online
Click the arrow to view Customer Password Reset
Click the arrow to view Customer Password Reset
Click the arrow to view Class Transfer
Click the arrow to view Class Transfer
Click the arrow to view Changing Participant on a Registration
Click the arrow to view Changing Participant on a Registration
Click the arrow to view Camp/Per-Session Registration Date Changes
Click the arrow to view Camp/Per-Session Registration Date Changes
Click the arrow to view Entering Scores
Click the arrow to view Entering Scores
Click the arrow to view Booking a Birthday Party
Click the arrow to view Booking a Birthday Party
Click the arrow to view Calendar Preferences
Click the arrow to view Calendar Preferences
📚 Common Customer Service Articles
The articles below cover common customer service tasks and are a great reference for your staff.
Click the arrow to view common customer service articles
Click the arrow to view common customer service articles
📧 New Employee Onboarding Template
Use the template below to help onboard new employees and get them set up in the system.
🚀 Getting Started
Click the arrow to view the Getting Started steps
Click the arrow to view the Getting Started steps
Here is how you can get started in the system:
URL to access the system: https://apps.daysmartrecreation.com/dash/admin/
I have created your user account so you can log in and take a look around the system. Your login credentials are below:
Employees can also download the "Dash Admin" app from either the Apple App Store or Google Play Store.
Company Code: (your company code here)
Username: ENTER USER NAME HERE
Temp Password: ENTER TEMP PASSWORD HERE
🔐 Changing Your Password
Click the arrow to learn how to change your password
Click the arrow to learn how to change your password
Log into the account.
Click the Profile icon in the top right corner.
Click your user name.
Click Password on the menu.
Follow the prompts to reset your password.
🏠 Setting a Default Landing Page
Click the arrow to learn how to set a default landing page
Click the arrow to learn how to set a default landing page
Log into the account.
Click the Profile icon in the top right corner.
Click your user name.
Click anywhere in the Preferences box and enter your password.
Select a homepage (Calendar, Cash Register, or Dashboard).
💡 Pro Tips
⚠️ Back & Forward Buttons - Avoid using the browser's Back and Forward buttons when navigating the system. Use breadcrumbs and menu items whenever possible.
🖥️ Full Screen View - For the best experience, use the system in full-screen browser view.
⏱️ Session Timeout - The system will automatically log out after 20 minutes of inactivity for security compliance.
🌐 Supported Browsers - The admin side of the system is fully supported on Google Chrome, Firefox, and Apple Safari.