09/10/2026: Carrier Field Removed from Account Creation

Customers no longer need to select a mobile carrier when creating an account. The carrier field has been removed from the signup process, making account creation quicker and simpler.

09/17/2026: LTS ID Column Added to Membership Report Export

The Membership Report CSV export now includes a Learn To Skate ID column, matching what is already visible in the on-screen report. This makes it easier to search and review LTS numbers in bulk without requiring additional lookups.

09/21/2026: Membership Selection Improved on Customer Search & Email Page

Selecting memberships on the Customer Search & Email page is now easier. Clicking the membership name now checks or unchecks the box, and two new options, Select All and Select None, have been added to quickly update all selections at once.

09/22/2026: Booking Option Column Added to Resources Page

The Resources page now includes a Booking Option column. Each row shows the booking option linked to that resource, and clicking the name opens the booking option's settings directly. Resources with no linked booking option display "None." This makes it easier to review and audit resource configuration without clicking into each record individually.

09/23/2026: Purchase Order Tracking Toggle Renamed & Tooltip Updated

The "Create Purchase Order" checkbox in Product Settings has been renamed to "Enable Purchase Order Tracking" to better reflect its purpose. The tooltip has also been updated to clarify that enabling this setting creates a purchase order when a customer purchases the product, allowing staff to track and mark fulfillment. Note that this setting is not retroactive to previous purchases.

09/24/2026: Help Option Removed from Expanded Calendar View

The "Help" option that previously appeared in the expanded calendar view has been removed. The links available through that option were outdated and no longer functional.

09/30/2026: Sales by Team Report Updated with New Columns & Tooltips

The Sales by Team report has been updated with two new columns and improved tooltips throughout for greater clarity. A new Payments (collected) column now shows only payments that have been collected, separate from the existing Payments (all) column which includes future payment plan installments not yet charged. A new Balance Due column has also been added, showing what is actually still owed based on collected payments, making it the most reliable figure for payment plan customers. Tooltips have been added to all columns to explain what each value represents.

09/30/2026: Team Registration Player & Manager Selection Redesigned

The option to register as a player or as a manager/coach during team registration has been redesigned in the Customer Portal. The selection now uses clearly outlined buttons with a visible checkmark to indicate which option is active, making it easier to confirm the correct registration path before proceeding.

09/21/2026: RSVP Event List Now Displays in Chronological Order

An issue where events on the RSVP page were displaying out of order has been resolved. Events are now listed from earliest to latest, ensuring customers see an accurate and easy-to-follow schedule when responding to team events.

09/21/2026: Inactive Teams No Longer Count Toward Max Team Limit

An issue with team registration limits during online registration has been resolved. Inactive teams were being counted toward the maximum team limit, which could block new team registrations even when the active team count was still under the limit. Only active teams are now counted when determining whether the limit has been reached.

09/22/2026: Collapse & Expand All Sub-Resources Button Fixed on Drag & Drop Calendar

An issue with the collapse and expand buttons on the drag & drop calendar has been resolved. Clicking the collapse all or expand all button in the top toolbar was not affecting sub-resources. Both buttons now work as expected, collapsing or expanding all sub-resources at once.

09/22/2026: Customer AR Roll Forward Report Totals Now Included in Exports

An issue with the Customer AR Roll Forward report has been resolved. Totals were not appearing in CSV or PDF exports, making exported reports incomplete. Totals now display correctly at the bottom of both export formats.

09/23/2026: Roster Transfer Now Uses Current Roster Product

An issue with the roster transfer flow has been resolved. When a customer had been re-registered with a corrected product after a reversal, transferring from that roster could pull in the original product instead of the current one, leading to incorrect associations on the transferred items. Transfers now correctly use the product currently configured on the roster.

09/24/2026: File Upload Error on Registration Forms Resolved

An issue with file upload fields on registration forms in the Customer Portal has been resolved. When customers attempted to upload a file during registration, an error indicated the field was incomplete even when a file had been attached, preventing the registration from passing to the cart. File uploads on registration forms now work as expected.

09/24/2026: GL Report Payment Method Accuracy Fix for Munis Format

An issue with the General Ledger Munis - Cash Misc Precursor report has been resolved. Some payments were displaying as "Other" for payment method even when the invoice reflected a different payment type, such as check. Payment methods now display accurately when running the report in Munis format.

09/24/2026: Open Availability Report Now Reflects Blocking Rule Events

An issue with the Open Availability report has been resolved. Resources with blocking rule events were displaying as available for the full day, even when a block was in place for a specific time range. The report now accurately reflects resource availability when blocking rules are applied.

09/28/2026: Discount Report Customer Column Now Displays Correctly

An issue with the Discount Report has been resolved. Invoices with a customer attached were displaying "None" in the Customer column instead of the customer's name. The Customer column now correctly reflects the customer associated with each invoice.

09/28/2026: Rental Search Results Now Display Correctly Across Multiple Days

An issue with the Rentals search in the Customer Portal has been resolved. Searching across a date range was returning incomplete results or no results at all, even when availability existed for the selected dates. Rental search results now accurately reflect available time slots across the full date range selected.

09/28/2026: Apply Change as Account Credit Button Fix

An issue with cash payment processing has been resolved. When a cash payment was taken against an existing balance and the amount received exceeded the balance due, clicking "Apply change as account credit" was not functioning. The button now correctly applies the excess amount as an account credit.

09/28/2026: Priority Registration No Longer Locks League Registration Path

An issue with priority registration for league registration has been resolved. When a level setting was configured for a specific registration path such as player, team manager, or coach, customers in the priority window were being locked into that path with no option to choose. Customers can now select their registration type as expected during the priority registration window.

09/28/2026: ACH Rejections Now Display Correctly in Sales Report Summary

An issue with the Sales Report has been resolved. ACH rejection amounts were appearing in the transaction details but were not being included in the summary totals on the left side of the report unless a dollar amount range filter was also applied. The summary now correctly reflects ACH rejection amounts without requiring additional filtering.

09/28/2026: Default Saved Card Now Appears Correctly at Admin Checkout

An issue with saved card selection at admin checkout has been resolved. When a customer had multiple cards on file, the default card was not appearing as a payment option and the secondary card was being treated as the primary. The correct default card now displays and is available for selection at checkout.

09/29/2026: Email Verification Status Now Syncs to Children Sharing Parent Contact Info

An issue with email verification for family accounts has been resolved. When a parent verified their email and had children sharing their contact information, the children's accounts were not being marked as verified along with the parent. Verification status now syncs correctly to all linked family members sharing contact information.

09/29/2026: Priority Registration Now Available Through the Calendar Tab in Customer Portal

An issue with priority registration in the Customer Portal has been resolved. Customers were unable to register for a roster through the Calendar tab when a season was in the priority registration window, even though registration was available through the Register tab. Registration through the Calendar tab now works correctly during the priority registration window.

08/03/2026: Email Verification for Customer Accounts

Email verification is now available for customer accounts, giving facilities a way to confirm that customers have access to the email address on their profile. Verification status is recognized across linked accounts, including shared emails, family accounts, and merged profiles.

Click below to learn more about the email verification feature:

08/10/2026: Purchase Protection Now Available at Checkout

Customers can now add optional purchase protection to their registration during checkout. ViCoverage, powered by Vertical Insure, supports two protection types: Refund Protection and Accident & Injury Coverage. When a covered event such as illness, injury, job loss, or severe weather prevents participation, customers file a claim directly with Vertical Insure for reimbursement rather than requesting a refund from your facility. Both options are enabled by default at no cost, and can be opted out of or adjusted from the Add-ons page.

Click below to learn more about the the customer protection feature:

08/17/2026: Kiosk Alert Added for Unverified Customer Emails

A "Not Verified Email" alert is now available in the Kiosk & Check-in Alert Settings. When enabled, staff are notified at check-in if a customer's primary email address has not been verified, providing an opportunity to prompt them to verify it. The alert displays after the waiver step and can be turned on per membership in Alert Settings.

08/25/2026: Purchase Protection Badge Now Links to Coverage & Claims

Customers who added purchase protection to a registration will now see a clickable policy badge on their enrollment cards in the Customer Portal. Clicking it takes them directly to the Vertical Insure portal, where they can review their coverage details and file a claim. Previously the badge displayed policy status only, with no way to act on it.

08/03/2026: Customer Portal Loading Issue Resolved on Android Devices

An issue where the Customer Portal would hang indefinitely after sign-in on Android devices has been resolved. Customers on Android devices can now log in and access the portal without experiencing page loading delays.

08/11/2026: Camp Dates Spanning the New Year Now Display on One Line

Multi-day camps and clinics that run from December into January now show their date range on a single line during online registration. Previously, dates that crossed into the new year were split onto an extra line, which could cause confusion for customers signing up. The date range now reads cleanly regardless of the year change.

08/11/2026: Scholarship Record Edit Error Resolved

An issue preventing Scholarship records from opening for editing has been resolved. Selecting a Scholarship record to edit could return an "Unable to continue" error, preventing any changes from being saved. Scholarship records now open and edit as expected.

08/12/2026: Email Verification Completion Fix

An issue preventing some customers from completing email verification has been resolved. Clicking the verification link was showing a confirmation message but leaving the email unverified, with some customers encountering an error on the sign-in page. Verification now completes correctly in all account creation flows.

08/20/2026: Waiver Sign-In Issue Resolved for Accounts Sharing an Email

An issue where some customers were signed in under their child's profile instead of their own after logging in has been resolved. This occurred when a parent and child shared the same email address and prevented the waiver from being signed on the correct account. Affected customers can now sign in to the correct profile and complete their waiver as expected.

07/08/2026: Custom Form Preview Added

A preview option is now available on the form edit page, showing exactly how a form will appear to members before it is published. This makes it easier to catch layout or field issues before the form goes live.

07/13/2026: Customer Portal URLs Updated to Remove # Symbol

Customer Portal URLs have been updated to remove the # symbol from the link format, resulting in cleaner, more shareable links. Customers with saved bookmarks do not need to take any action, as existing links will automatically redirect to the correct page.

07/20/2026: Date Range Filtering Added to Sales by Class & Sales by Camp Reports

The Sales by Class and Sales by Camp reports now support filtering by a start and end invoice date. Season is no longer required when a date range is provided, making it easier to pull sales for a fiscal year or any custom window that does not align with your seasons. Date and season filters can also be used together when a more specific scope is needed.

07/22/2026: Apple Pay & Google Pay Now Available at Online Checkout

Customers can now pay with Apple Pay or Google Pay when checking out online, in addition to standard card entry. For facilities using Stripe, these wallet options appear automatically at checkout on supported devices and browsers, giving members a faster way to pay without entering card details. All existing payment features, including scheduled payments, auto-renewing memberships, and payment plans, continue to work as before.

07/27/2026: Sitemap Page Added to Customer Portal

The Customer Portal now includes a Sitemap page that lists every available page in one place, making it easier for members to find what they are looking for. It can be accessed from the new Sitemap link in the sidebar footer, next to Privacy Policy. Links tied to add-ons such as Rentals or Gift Cards only appear when those add-ons are enabled.

07/28/2026: Membership Auto-Renewals Now Process on Time Across Time Zones

Nightly auto-renewals and scheduled autopayments now run on a schedule matched to each facility's time zone. Previously, all facilities shared a single processing time, which meant renewals could still be pending when a facility opened for the day. Renewals and payments should now be complete before your facility opens, regardless of location.

7/07/2026: Marketing Campaign Stats Display Fix

An issue with marketing campaign statistics has been resolved. Metrics including opens, clicks, and other engagement activity were displaying zero interactions even when emails had been opened and engaged with, and will now accurately reflect actual email activity.

07/27/2026: Tipping Now Works When Saving a Card on Stripe Terminals

Customers checking out on a Stripe terminal can now add a tip even when choosing to save their card for future use. Previously, selecting the save-card option blocked the tip prompt, requiring staff to choose one or the other. The tip, payment, and optional card save now all complete in a single interaction on the reader.

07/29/2026: Booking Summary Report Resource Filter Now Scoped to Selected Locations

On the Booking Summary Report, the Resource filter now displays only the resources tied to the locations selected. Previously, all resources across every location were listed regardless of location filter, making it difficult to navigate at multi-site facilities. Select All Locations to see the full resource list.

6/8/2026: Custom Time of Year Management Page

You can now create and manage your own Time of Year values directly in Dash, rather than being limited to a fixed preset list. A new management page lets you add, edit, and deactivate Time of Year options - giving you control over how seasons are labeled and organized across your facility. Time of Year can also be assigned directly from the Season settings page. Members browsing online will see these updated values reflected in their search filters. Click here to learn more about Time of Year.

06/09/2026: Location Selection Added to New Resource Creation

When creating a new resource, the location can now be selected directly within the creation form. Previously, the location selector could be misleading, making it easy to accidentally save a resource under the wrong location. The location field defaults to your current location and is required before saving, ensuring resources are always created in the intended location. On the edit screen, the assigned location is visible for reference.

06/16/2026: Filtered Season & Level Dropdowns When Creating Rosters

When adding a new roster from the program search, the season and level dropdowns now only display options that match the registration type of the program selected. For example, creating a roster from a Camp program search will only show Per Session seasons in the season dropdown. This reduces confusion and makes it easier to select the correct settings without sorting through unrelated options.

06/23/2026: Custom Form Layout Improved in Customer Portal

Custom forms in the Customer Portal now display in a cleaner, more organized layout. Fields are arranged more consistently, so forms with many field types are easier to read and fill out. Customers completing registration or waiver forms will notice the improved presentation right away.

06/09/2026: Payment Notes Display Fix in Sales Report

An issue with payment notes in the Sales Report has been resolved. Payment notes were not appearing even when the "Show Payment Notes" column was enabled and notes had been entered. Payment notes now display correctly when that column is toggled on.

06/16/2026: Non-Functional Payment by Check Toggle Removed from League & Level Settings

The "Allow payment by check for group registration" toggle has been removed from the league/level settings page. This option applied only to an older interface that is no longer available, was no longer functional, and has been removed to reduce confusion.

06/18/2026: Auto-Renewal Membership Reversal Fix & Warning

A warning notice now appears when reversing an auto-renewal membership charge, letting you know that completing the reversal will also disable auto-renewal. An issue has also been resolved where manually turning auto-renewal off before refunding a membership was being incorrectly re-enabled during the refund process. Auto-renewal now retains the correct state after a refund is complete.

05/07/2026: Event Type Lock Notice Added to New Bookings

When creating a new booking, a notice now displays reminding you that the event type cannot be changed after the booking is saved. This helps ensure the correct event type is selected before committing, avoiding the need to delete and re-create a booking due to an incorrect selection.

05/11/2026: Character Limit Hint Added to Cash Register Tile Text Field

The "Tile text" field in the Cash Register product modal now displays a "Max 15 characters" hint below the input. This makes the character limit visible upfront so admins know what to expect before reaching it.

05/12/2026: Custom Rentals Tab Name Added to Customer Portal

Admins can now rename the "Rentals" tab in the Customer Portal to better match their facility's terminology. This setting is found in the Online Booking add-on panel under Integrations & Add-ons. A custom name between 2 and 30 characters can be entered, and the tab defaults to "Rentals" if left blank.

05/14/2026: Product Sales Report Location Column Added

The Product Sales report now includes a Location column, positioned between the Date and Customer columns. Each row displays the name of the location associated with that sale, and the column is sortable, making it easier to review and filter sales activity across facilities without exporting first.

05/07/2026: Booking Request Staff Email Formatting Improvement

The email notification sent to staff when a customer submits a booking request has been reformatted for easier reading. Each piece of booking information, including customer details, resource, timing, and event type, now appears on its own line, making it easier to review the full request at a glance.

05/07/2026: Per-Session Registration Day Count Fix

An issue with per-session registrations has been resolved. Sunday session selections were not being counted in the selected session display. All days of the week now show the correct number of sessions selected, ensuring the count accurately reflects your choices before checkout.

05/11/2026: Customer Profile Birthdate Field Fix

An issue with the birthdate field on customer profiles has been resolved. The date picker calendar was not appearing when clicking the field and now opens as expected. The field also no longer accepts non-numeric input.

05/12/2026: Outdated Settings Removed from Company Settings

Two options have been removed from the Member App tab in Company Settings: "Program Finder Options" and the "Enable new Member App" toggle. These settings no longer applied to the current version of the platform, had no effect, and have been removed to reduce confusion.

05/12/2026: Team Creation Fee Field Auto-Population Fix

An issue with fee field auto-population when creating a new team has been resolved. The fee field was not automatically populating when a billing type was selected and now correctly pulls in the amount configured in the level settings, consistent with previous behavior.

05/13/2026: Customer Portal Quick Login Enter Key Fix

An issue with quick login in the Customer Portal has been resolved. Pressing the Enter key was submitting the login form twice, sometimes landing customers on a "Create an Account" page instead of logging them in. Pressing Enter now correctly submits only the login action.

05/13/2026: Birthdate Field Auto-Formatting When Adding Family Members

When adding a family member from an existing customer profile, the birthdate field now automatically inserts slashes while typing. Entering a date such as "10092002" will format correctly without requiring manual slashes. This resolves an issue where profiles could not be saved without them.

05/15/2026: Fire Drill Report Check-In & Check-Out Count Fix

An issue with the Fire Drill report has been resolved. Check-in and check-out counts were previously displaying in reverse order and now correctly reflect how many people have checked in versus how many are still on-site, ensuring reliable headcount data during an emergency.